PANDORA @ Diamonds & Co — Local services in Sanford

My experience was horrible with this jewelry company maybe i should of went into a different location but I walked into the store almost two years ago and it’s been a living nightmare they associates when I first brought the necklace everyone was nice wanted to help and engage in selling a profit but now i purchased my 20k gold chain it’s like i’m a ghost and my money never meant anything the necklace is ridge to the point it breaks every time i wear it which is not often i do not wear the necklace due to the first time it broke after it got snagged as if they did not put it together just for the time being this the 4 time my chain done broke in 2 pieces for the last two years which is unacceptable this jewelry is barely worn then when you take it in to them they are so rude to the associated down to the Chinese jewelry fixer they tell you to deal with him he tell you to deal with them and they have no record of when the necklace was purchased and did not want to deal with me after i spent over 500$ for this light chain he gave me the name John but the gentleman in the front was so rude and told me to call the corporate store in Atlanta which the store not even located couldn’t find it couldn’t find no help nor he did not want to give me his name for future references the first time they fixed it and ridge it again he charged me $15 then the second time is broke he tried to charge me 30$ this last time he told me 50$ for their mistake he’s fixing the necklace gluing or ridging it to the point he is messing it up worst than trying to fault me this is pandora product and pandora or it’s associates in store is not following guidelines and procedures and i will be taking further action if i wanted to waste that kind of money i would of never came here this was such a horrible experience ever! the place where is supposed to be connected you can definitely tell that’s where he fixed it the first and second time he’s not fixing it he’s twisting the gold and making the issue worst that’s why it broke the 4th time like this and he knows it i called him out and he said just take it somewhere else when this is not somewhere else...

Our experience at Diamonds & Co was more than exceptional. When you make return visits you can expect to see the same faces and they are extremely helpful. I bought my Wife’s engagement ring here and was able to find what I was looking for at a reasonable price, and the costumer service was so good I came back again to purchase the band here as well. The staff was more interested in making sure we got what we were looking for rather than making a sale, and even encouraged us to continue shopping around if we didn’t find what we needed there, offering sizing and cleaning services if we purchased somewhere else. We ended up coming back here to find my wedding band as well, but we ended up getting it somewhere else just because of time constraint and budget, however we still brought my band here for sizing at a reasonable price, and received it next day, when the original retailer explained it would be over a week to receive the ring. Overall, the staff was extremely knowledgeable and helpful to make sure we got the perfect rings that WE wanted, not that they wanted to sell. I highly recommend diamond and co for high quality rings, diamonds and customer service. You won’t be...

Nice store, nice people (so I thought). They followed me and my girlfriend around the store after we’ve already told them that we were just looking and only looking. They proceeded to still follow and ask us did we need help. (Why would I need help looking at something through a glass that I can clearly see through?) We then said no thank you and walked over to the rings. The short lady (I wish I had gotten her name) followed us over there shortly after and asked again. We gave her the same response then she proceeded to say “oh we have pandora rings over here” as if we couldn’t afford the high end rings. My girlfriend asked to leave because she felt uncomfortable. Once we were out the store my girlfriend informed me that when we first walked in till the time we left they wouldn’t stop staring at us. And yes you may have guessed it we were Black and they were white. Please learn to not judge a book by its cover and to please let people be after they tell you they are just looking and ONLY looking. NO ONE should feel uncomfortable in ANY establishment or feel harassed, this...