Petco — Local services in Sanford

I have been seeing Angelina at the grooming department for quite some time and I really loved how she groomed my dog.

However, this past Sunday was the final straw. I had thought that my pups grooming appointment was at 2:30 however come to find out it was at 2:15; when I noticed the time it was about 2:20; - I immediately threw my dogs collar on and ran out the door. (mind you I live five minutes up the road)- I called and asked to speak with my groomer Angelina; to let her know I was running late due to the confusion in time..

This unprofessional grooming manager named MICHELLE picks up the phone and says that Angelina can’t come to the phone to take the call and she proceeds to say my dog can’t be groomed; she had a rude and condescending attitude when I asked her to explain how 5 minutes past the grace period, would translate to my dogs entire four hour grooming session being canceled..

At this point I was in the plaza, so I hung up the phone and went inside with my pup; Michelle approaches me with this smirk on her face and I immediately let her know I did not want to converse with her because of her attitude over the phone.

So she had another “so called” manager named Brook repeat the same exact thing- “oh you can only get his nails clipped, do you want that?” No obviously I don’t want his nails just clipped when I have a FULL GROOM booked- duh! So I asked her if he could get a mini groom instead which would give Angelina more than enough time to perform the service- Brook gives the same robotic response “no, she would run behind”.. Hmm.. that makes sense.. you would cancel out a four hour window because I’m five minutes over the grace period.. I told her just forget it - I would go else where or choose to book on my terms and walked out!

I proceeded to go into my vehicle and rebook another appointment when all of a sudden my account looks blocked. These petty females “refer my dog out” and block my grooming account because I asked them to do their job and explain why he can’t be seen??

After many attempts of trying to get a hold of the store manager Alex; I was finally able to reach him almost a week later and I explained the situation and if it was policy and proper for their manager to have an attitude with the customer and than block their dog from getting groomed all because Michelle was salty after I stated I didn’t want to speak with her?? Super super petty!

He, (Alex) explained that she has the right to do so when they feel “uncomfortable with the customer”; I was completely flabbergasted- I did NOTHING aggressive to her - neither has my dog- I have the right to say I don’t want to speak with someone who was rude to me and for this reason my dog can no longer get groomed here??

He also informed me that “Angelina” no longer feels comfortable dealing with my dog- NEVER has she been rude to me or ever told me she couldn’t groom my pup NOR was she even involved with this situation because as Michele stated she was dealing with other dogs and couldn’t come talk to me on the phone nor in person.

So it’s obvious that Michelle went back to the grooming area to gossip about what occurred and to manipulate the situation so that she could get her “vengeance” by “referring my dog out”-

Sweetheart- you have some customer service and management skills you need to learn! Your attitude and inability to explain why my dog couldn’t be groomed has made PETCO LOSE MONEY and a faithful customer!

I WILL be calling corporate about this incident and I WILL be canceling my Petco membership as well. And I WILL make sure I post on every single social media outlet possible what happened so that none of my friends or family book any single...

I’ve never left a bad review ever but the line has been crossed. We took my beautiful doggy in to get her hair trimmed who has gotten her hair done at several different hair salons due to me being a traveling nurse and this was going to be her third time here at this PECTO and although she never has accidents in ANY other hair salons we bring her too for some reason everytime we have brought her to this one she gets SO nervous and unfortunately always seems to have accidents ONLY at this hair salon. I should have taken that as my first sign to not bring her here ever again. Than when we went the desk to check her in for her grooming I was inappropriately asked/mimicked by a caucasian women with red hair and freckles, unfortunately did not receive a name, “Tu hablas inglés?” (do you speak english?) simply because I was talking to my lovely mother in spanish. I was absolutely shocked and appalled. After politely explaining that I did the hair dresser then proceeded then proceeded to check my dog for any knots, while doing so I noticed that my dog started shaking so I tried to pet her to calm her down. While doing so the groomer RUDLY yelled at me for trying to calm my dog. That’s when I asked to please have another groomer to do my dogs hair cut because after the attitude and racism I received I was in no way going to pay her my hard earned money. After she went to the back she came out with the other groomer where they than informed me that they will not be able to cut my dogs hair today because they believed that my dog was sick because when she accidentally pooped inside the store due to nerves, the poop was orange. Of course considering they are not Vet Medicine Doctors they made the biggest assumption that my dog was sick without taking into consideration that my dogs daily diet includes sweet potatoes, pumpkin, fresh meats, oils and vitamins that can cause a dogs poop to appear orange. Honestly I think this was Gods sign that it was not a good idea to even bring my lovely doggy anywhere close to a petco ever again. This is a warning to all customers please pay attention to your dogs behavior if they look like they don’t want to be groomed there then they probably mean it. And as far as for the groomers to treated me and my FAMILY this way, very buyer wrong of you and I am disappointed in PETCO for even allowing this behavior. My review isn’t the first i’ve seen regarding poor customer and if PETCO continues as they are I highly doubt I will...

If I could give no stars, I would! If you have a cat and can drive to Altamonte Springs, go to "The Cat Hospital"; coming here and spending almost $300 was a joke. We did a PCR test and DTM, to which the doctor told us we would have the results in 4-5 days. After a couple of days, we called to get answers, but they had to put in a "request" to have someone answer our question and release our cat's medical record. The next day, they left a voice message telling us our cat results won't be available till Sept 22nd (We saw the doctor Sept 1). The lady on the phone was then proceeding to say we might get the result soon, but stopped and laughed, saying they won't have the result here sooner than the 22nd. Obviously, I called back, upset because we were told something completely different, and the lady we talked to said the Doctors don't know how long it's really going to take; they just say that. Now, from a customer standpoint, a doctor shouldn't be giving customers an exact date if they don't know the actual timeframe... They didn't want to give us any medication or treatment plan; they wanted us to wait 22 days before we could start meds on my cat, even when they knew we had another cat in the house at risk. So we took our baby to The Cat Hospital in Altamonte Springs and explained everything to them. They provided us with an actual answer to what was wrong with our cat and started us on Medication with a treatment plan right away, but not only that, they were looking out for our other cat and advised us to also get her tested and possibly start meds. Instead of us sitting here waiting for the results, we knew the results were positive to get treatment started. The best part of this, though, is that Vetco didn't even dare to call us with the results. I get a text message. SO please save yourself money and go to an actual Vet hospital that will care for your fur babies and explain things in depth with you. 100% recommend The Cat Hospital in Altamonte Springs Dr....