Spectrum Store — Local services in Sanford

Had a horrible customer service experience at the Spectrum store located at 2011 WP Ball Blvd. Sanford, FL 32771, last night. I went to pick up some needed equipment at approximately 6:32 pm and when I entered the store there were approximately 4 other customers patiently waiting to be served with a Customer being served. As I waited 3 more customers came in, logged in and waited to be served without the acknowledgment of store employees . After waiting for approximately 15 minutes, a 4th customer walked in, failed to sign in & walked towards the desk. Immediately the Store Specialist- Maria Casanova-Seda (who was assisting a customer with a new cell phone) asked what she needed and the customer replied she was there to get equipment. Maria asked for her phone number and proceeded to assist ahead of us ALL & without requiring the customer to check in. I asked why she was able to do so. Omar the other employee said I’m working from the list! Maria continued to assist the customer , take a personal phone call and speak in Spanish. She eventually told me you will be served with an attitude and later stated the customer had an appointment! However, if this was true why not ask the customer to sign in as well like we all had done, she would have gone to the top of the list and it would’ve rectified the situation. There was a patron ahead of me Martha H that Omar was assisting who spoke Spanish and also planned to call in a complaint as she understood what Maria was saying in Spanish and implied it was contrary to what she said to me! My entire family & I are long term Brighthouse/Spectrum customers & are actively seeking other cable and phone services as a result of this disregard and disrespect! I called in a complaint and am awaiting a call back from the store manager. Not seeking preferential treatment just consistency and respect! I pay for my service. She needs to be retrained on the expectations as she is clueless or just...

I don’t ever like writing bad reviews but I went into this store tonight to upgrade my phone and switch my current phone to my son’s line who is on my account. Or at least explore similar options. It was more than an hour before closing and so it wasn’t like I was a last minute customer. I worked for Verizon for two years so I know about eSIMs, early upgrades and payment on phones. As soon as I explained what I needed the lady immediately told me”you can’t do anything until you put your account on autopay!” My account was not past due so her rudeness in saying that was completely unnecessary. That task to put on auto pay took 5 seconds. She then told me that I had no options until I completely paid off my phone. I told her that couldn’t be true because I continuously receive text alerts about the upgrade or either way I would just be making the payments on both lines now since the other phone is paid off. She then gave me false information about having to call customer service to switch the lines and said that I could get the phone shipped and it would arrive later the next week. I have done multiple upgrades and insurance claims and it is always next day but never multiple days. Once she kept saying there was nothing they could do in the store I left because it was clear she didn’t want to help at all. I called customer service who clearly explained that I could make one more payment on the phone and do an early upgrade and then I can just upgrade the other line. Simple! Customer service said that I would have to return to the store for an inspection to do the early upgrade however and this easily could have been communicated by the lady at the store. This was a complete waste of time for me today and very disappointing the way this lady acted with her unwillingness to help tonight. I have never had a problem other than this incident with Spectrum but honestly I haven’t experienced an interaction like this not even...

Spectrum over all has been good. But this store is the worst service ever. I had to exchange my modem and router. They did that but attached someone else's equipment to my account. Had to exchange my equipment again the next day. When I explained what happen the lady Maris who helped me the day before said we cant exchange it be ause you dont have the reciept. I told her yes you will exchange it because you were the one who messed it up yesterday and also didnt give me a receipt. Anither guy Luis helped get the equipment exchanged. Then the guy in the store made a change to my account and upgraded my internet speed that i didnt ask for. He said he was doing it because of the inconvenience. I asked is that going to change any of the channels I had and he said no. We'll he lied. When he changed it he changed the entire package that we had and we lost all of our channels that we originally had in a legacy package that is no longer available and we couldn't get back. I never agreed to changing these things. So after getting my internet working I then spent 3 more hours on the phone adding back some of the missing channels that he had messed up. And still not getting all the channels that we originally had. Now on top of that, the change he made is going to cost us more then it dis before. Thanks for screwing up to 2 days in a row and not taking ownership of your mess ups. You have cost us money we didn't have extra to spend. Do not use this store if you can avoid it. This was the worst experience I...