Best Buy — Local services in Sanford

I had the Geek Squad assist with a TV - Audio, and Ruko set up. They got it done, but I would not use them again. They said a speaker was broken, but it started working. They said my outdoor speakers could not be turned on, but they did. They said they could not even touch my bedroom TV with out extra charges, but they did. One tech did not tell us his name. Tried to sell me a $180 service contract, but their work was under warranty, which they failed to mention until asked. They refused to use wire duct I provided, to organize the wires. They had a hard time setting up favorite channels on TV. I felt they were argumentative and unprofessional at times. Lots of confused conversations, hard to understand. Talked too fast with accent. They left no paperwork for invoice, no business cards, or warranty info. Everything worked at the end. But, I was glad they were done, and glad they left. It could have been a much better experience. Over priced. Quoted to be about $100, but cost almost $400.

Follow Up - There was a response from the Owner attached to my review. A person named Deysha wanted me to post the details of my experience on Instagram, Twitter, or Facebook so they could properly respond. I thought this was strange because I'm sure they would be upset if they read my review on social media, exposing the poor experience I had. So I opened a Best Buy chat line, and after getting them to understand, they said, "No, please don't post this on social media. We will escalate this to our Geek Squad management, and they will respond to you directly." They had no idea who Deysha was or if she was a Best Buy employee. I am still waiting for a response, actually I'm not really expecting them to respond at all. On Consumer Affairs website, the Geek Squad is rated as 1.4 Stars with 1667 comments. This is not a 5 Star operation.

2nd Follow Up. Ok, so you want me to post the details of the Geek Squad event on social media. Even though your person on the chat line said not to. I will do it for you, but I no longer have the URL's for the social media links that were recommended. Can you...

My review is not about the store, however an “assistant” manager Andre. To begin he will lie to your face when you ask if there is a manager above him. He believes he’s the highest manager, however once another customer brought up a different manager his story changed. So if the store manager of Best Buy in Sanford #608 sees this you may want to discuss with him that he is not in fact the store manager. I went in to return a printer that I purchased that is not working that the manufacturer told me to return it to the store since it was still so new. Well the store associate was very nice and polite. He explained it was a bit past the return period but he was going to get his manager to over ride the return. He called for a manager and no one responded and he called a few minutes later and on the second call Andre is who came up to assist. I happened to notice that this manager had been wandering around after the first time a call for management was made, which tells me that he’s just lazy and didn’t want to work and was hoping that someone else would do his job. When he came up I tried to explain my situation to which he said “contact the manufacturer” I told him that I already had and this is what I was told to do. He didn’t even ATTEMPT to help or ask if I wanted to exchange it for another one just assumed i was looking to get a full refund. I would of been more than happy to get another one. I need a printer but the printer I purchased does not print black ink.

So I explained to him again that my printer is not working the manufacturer said to return it to the store and he responded and said well it’s not my fault you waited to use it past the return period and it’s not working.

Overall he was rude, unprofessional and lazy. I worked my fair share in retail and I know how returns work and how he could of easily overridden the system to allow the return and could of damaged out the item but instead of wanted to be lazy and not try to make things right. So now I guess I’m out my $450 plus whatever it’s going to cost to get...

Yesterday me and my husband went in for our pick up order of an iPad. We called the day before to make sure everything went through and we were good to pick it up the following day. So when we arrived they were having issues with our pick up order (still not clear on what the issue was). They asked if we had changed the name on the order or changed it to a family or friend pick up . Which we did not. The gentleman that was helping us called over a man named bill. Who told us to cancel the pick up order and just buy it in store. I told him specifically I had one question about doing that. Which was, if we canceled the order for our pick up, when would our money be refunded. For we already payed 650 for our pick up order. He was very adamant we would get refunded immediately! So they went to go get the iPad to ring us up. And we canceled the order, after doing so it said we would be refunded in 7-10 business days. I asked to speak to Bill again. Because he told us we would be refunded right away. He came over and said “you will get the money sooner than 7-10 business days”. And I said “but that is not what you said, and that was my only concern with canceling the order” . He then proceeded to tell me in a very arrogant way how credit card holds work (as if I should know) . I explained I do not know those things cause I don’t work retail or with money what so ever. And he assured me the money would be refunded immediately. As I was explaining that, he interrupted me to say “let me know when I can talk” (I was not interrupting him) . He proceed to tell me about holds on cards, missing the point of the fact he told me it would be right away . He was very rude and as someone who is spending 100s of dollars there, I was not happy . Let alone I had my young son with me , while he talked to me using an aggressive tone. Because of Bill we will never return to this location again . I wish I had the other gentleman’s name who was helping us at first cause he did provide amazing customer service. But the way I was talked to by Bill was...