PUFF CLUB — Local services in Santa Barbara

I have never had a problem here until today, and I wish I could give zero stars due to the terrible customer service I received. Normally, when I encounter an issue with my puff, a very kind gentleman (whose name I unfortunately didn't catch) has always been willing to exchange it for one that works. Even Apex on Haley offers great service in this regard!

However, today, two gentlemen refused to exchange my puff. I explained to them that the one I received had no flavor whatsoever, but they were adamant about not doing an exchange and even tried to charge me for a new one. I spent around $20 on something that doesn’t work, and now they want me to spend more money? What if the new one doesn’t...

This was my first trip to this new shop and it was a Really Nice Place! They have a great selection with shockingly affordable prices. Its a beautiful store with good vibes. Parking is located in the back, just use the little alley immediately next to the shop and there's plenty of parking in the back. The owner Sam was there and was friendly, kind, and provided a wonderful customer experience. I found everything I was looking for and then some. I will definitely be coming back to refill and restock when the need arises. Looking forward to visiting his brother Joseph's...

Love going to these guys always the most welcoming when walkin in. Been telling everyone since they opened , that for ANYTHING and EVERYTHING you will need smoke related these are the guys and the shop to go to. Ain’t no one gon take care of their customers like these guys. The guys all know about the products they’re selling and the spacious parking lot in the back makes it even better...