BMO Bank N.A Branches — Local services in Santa Clara

Absolutely disappointed in this branch. If you want control of your money, go elsewhere. Manager Van Ness is too much to deal with. They sat my employee in their office for having such a large check to cash or deposit. Questioned what the money was for and why he needed it. None of their business; funds available, CASH OR DEPOSIT that check. I truly believe that if i did not show up in his defense, they would've called the cops. They have access to Transaction and deposit history so i'm not sure why the large amount was even questioned. She spewed policy at me and when i asked for a copy of the check cashing/deposit policy, she said the conversation was "getting too wide," whatever that means. She suggested that we don't have a "relationship" which is ridiculous because I'm there every week and deposit millions of dollars over the past years. I even created a new business account 2 weeks ago because i had faith in this branch. Aside from Aaron, the teller was no help either and literally put the "Window Closed" sign down as i we were in mid-conversation. I have trouble with her EVERY time I'm there. Van Ness the manager then had to go out of her way to VERIFY that the amount in my account wouldn't be recalled which is absurd.

Embarrassing is an understatement. My employee had to watch me fight for money that he was entitled to. Money that is clearly available. The manager also had the gall to tell him that "noone buys cars with cash" which is ridiculously rude. Maybe she financed a vehicle and that's HER experience but also NONE OF HER BUSINESS. When i asked her for the regional manager's contact information IN FRONT OF HER SUBORDINATES, she refused and said that she wouldn't give it to me. Obviously she has no faith in her knowledge of policy.

After about an hour, she ran out of policy and discrimination tactics and folded like fresh laundry so that he could deposit his check. If you like to be in control of your money, don't bank here. I'll remove my review when/if things are...

I don't suggest this bank to anyone. I am going through identity theft and they let the hackers steal all of my money out of my accounts by using pending transactions on purchases that were already paid for by debit. My accounts have been closed for almost two months , and to this very day I'm getting statements saying that someone is making forced ATM charges with a pin number in an account that's closed with no money in it. But they say that they think I'm the culprit behind the fraud! I left the debit card at the bank with the agent on October 11, 2024 and charges are still being made! This bank has only returned a couple hundred dollars back to me! I'm missing thousands! While at the bank handling my situation there were multiple other people going through the same problem, the diff between how they got treated and how I got treated was totally different. In the conversations that I heard they were told that identity theft had occurred and all avenues would be taken to get their finances back. Me on the other hand a black woman, was told by the agent that he thought I might be the reason behind my fraud problem. So it seems to me maybe that if you're not of color you may get your problems solved, but if you are of color, that bank is going to blame you as the fraudster! I wouldn't get the hackers an account here if I had the chance! I've since gone to Wells Fargo and every transaction that tried to pass as a pending charge is blocked and questioned before being released. So far only two of those charges were correct and allowed to pass. This lets me know for sure that all of those pending charges in my account at BMO are and were fraudulent and they don't want to pay me my money back. They are garbage and need to be...

I would leave 0 rating if I could. The manager here is not helpful at all. I called the day before to confirm with Yvette if they do signature guaranteed and they said yes if I have account w them. I came here today and it turns out they couldn’t and told me to go to my home bank to verify signature. I opened account online so I didn’t even know where my home bank is, if they told me in advance, I wouldn’t bother to waste my time to come here. Rhea is actually more helpful than the manager, Yvette. The manager acted like she doesn’t care about customer and left for lunch (even thought I overheard the conversation that the lunch is at 11:30 and it was 11:10 at the time) while I was waiting for other banker to give another solution. She left so even if they can verify my signature, I need to come back for her signature! What an attitude! At least give me solutions before saying No...