Crumbl — Restaurant in Saratoga Springs

The website wouldn't accept my credit card, their app wouldn't accept my credit card, so I called and spoke to the owner, told me there wasn't anything that she could do about that and told me to call corporate. I was unaware that I was an employee of CRUMBL cookie. Rather than be an advocate for her customer she refused to take any kind of personal responsibility for the failure of their website and app. I actually went in and ordered the cookies because my wife had wanted them and has cancer and my credit card work just fine in the store. This is a complete failure all around. Corporate should have had their website and at working and the franchise owner should have had some basic customer service skills. As I entered the store, they didn't even greet me, even though there are only one other person besides myself in the store. When I ordered, the muddy buddy cookie that they brought didn't have Chex or powdered sugar on it and had to have them go add it. They just have an I don't care attitude there and based on the other reviews of this place, the customer service issues are never going to be resolved. I won't be visiting their shop anytime soon, let's be honest, I won't set foot in this location again. I would recommend to those who are going to this organization that they go to the Lehi location instead of this one. Professional management and customer service skills would have earned a five-star rating, unfortunately, I didn't face any customer service skill at all. I should add that when I went in, there was no apology, there was...

I placed an order for 4 cookies at the Saratoga springs crumble location on the self serve kiosk. I waited for approximately 20 minutes and my order didn’t come out so I asked one of the employees she stated there was no order under my name, I showed her on my bank we’re a charge was put by crumbl. she said to call corporate when I asked her if she had a number I can dial she said to check online, I tried to get ahold of them but couldn’t find a number i tried calling Lindon because the charge came up on my account as Saratoga Lindon crumble and they were very helpful at that location they tried pulling up my order with the last 4 on my card and said a order hadn’t been placed at that location I went back into the Saratoga location and asked if they can pull it up with the last 4 and they said no I have to call corporate I tried calling the Saratoga location to see if there was someone else I could talk to when the girl said “it’s that guy again” and put me on hold for 10 min after seeing they weren’t gonna pick up I called Lindon and asked for help and got assistance there. The customer service in Saratoga was awful, the employees made no effort to assist me with my order even though I was still charged...

Several weeks ago I purchased the special: strawberry shortcake at this location. I went on a Saturday night and they said they were almost sold out. Rushed down and got my strawberry shortcake. So excited, until I got in the car and realized there was very little strawberries on it. I pulled up the app and it showed a nice layer of strawberries on top and in the middle. So I walked back inside and asked if I could have more strawberries to make it look like the picture. Her response was frustrating: “We are out of it. We were running low so we started putting less on so we could make it go further.” Excuse me? Make them correctly and then stop when you run out. Don’t thin out your ingredients just to sell more with poor quality. I asked for a refund, which they agreed to, but then I took them anyway because I had family back at home waiting to try them. I wish they would have offered a discount for less than ½ the strawberries it should have had. Luckily we had strawberries at home and added some of our own. My rating of this location: not interested in quality as much as they are in selling product. “We put less on to make it go further” just means everyone is getting a...