O'Reilly Auto Parts — Local services in Saratoga Springs

I have generally liked O'Reilly Auto Parts, but this store has let me down once too many. The first issue came a year ago when the rotor I was given was the wrong size. The caliper assembly warped from rubbing on the rotor at random times before the problem was discovered. I now make sure to do a side-by-side comparison before completing the purchase.

The second issue was the worst. I bought a battery which the Assistant Manager picked off the shelf for me. Got home to install it and discovered she had given me the wrong battery. Wouldn't fit. Went to exchange the battery the next morning and the MANAGER of the store gave the worst service I've every experienced in my life! After ten minutes of arguing with the guy because he insisted on charging me the same price for the smaller, less expensive (by $10) battery just because I had used a coupon on the original purchase, he finally just gave me a manager's price adjustment so my cost would end up being what it should have been had the Assistant Manager grabbed the correct battery in the first place.

I think twice about going to this store now and will be using the AutoZone across the street or going to a different O'Reilley Auto Parts store...

I replaced brakes on my 2009 Honda Pilot and 2012 Acura TL this weekend. The Honda had O'Reilly's BrakeBest Select Ceramic pads and the TL has AutoZone's Duralast Gold. The pads from both vehicles looked relatively the same; somewhat different wear on the pads with the same rotor but only by a few millimeters. Typical brake wear. I've changed brakes about a dozen times and you're rarely going to get identical wear from both pads. Anyway, Autozone replaced the Duralasts, no questions asked. I was in and out in about 5 minutes. Then I went over to O'Reilly's. They hummed and hoed for a couple minutes when they looked at the pads then told me that because they had uneven wear that the warranty was void. I was surprised because it was clear that both pads were shot and that one had slightly more wear than the other but nothing out of the ordinary.

Well, it was at that moment that I became an Autozone man. Maybe it's a good thing since all the guys on Acurazine recommend the Duralast Gold's anyway. Since there are three other auto parts stores in Saratoga Springs, there's no reason to go to the one that won't honor...

Very Disrespected!! I purchased a Dupli-color at a different location and it was defective and it was the last one so I drove out to Saratoga Springs to exchange it. I went in and talked to a younger kid and explained that it was not opening and that my husband has one for his jeep. (So we know how it works) Anyways the kid said that nothing was wrong with it since paint came out on the other end and he was laughing like I was dumb. (Seriously laughing under his breath.) So I ended up taking the defective item back home and my husband had me bring his car paint back to Saratoga Springs to show them how the item works. I get back to the store and another guy helped me and I showed him what I meant by it not opening. They did finally let me exchange it but then the first kid that helped me said "They're totally different... Ummmmm no they are identical the only difference is the color of paint thats inside.... Then they said "they're going to put this one back" Ummmmm its broken so if anyone is going to buy any of the Dupli- color car paint you should check it before you leave so you don't get my...