AT&T Store — Local services in Saugus

Very poor customer service The staff at THIS location weren't helpful at ALL. My friend was notified her iphone had arrived at the Square One mall Saugus Ma location. We arrived and the mre were 2 staff members on duty The 1st employee was getting yelled at by a customer who was dissatisfied and demanding a supervisor which there was NOT one on duty. The 2nd employee, that assisted us was useless and behaved as we were an inconvenience to him for simply being there. He could NOT locate the iphone that my friend had prepaid for. He would NOT search for it in hjs system even though we had ALL the information plus valid identification to provide him He would NOT assist us with providing us with the other store locations number. (which was practically across the street on Rt1 north) He wouldn't even call that location for us to see if my friend's iphone had arrived at THEIR sister store. He wouldn't or just simply didn't know his OWN store's address so we could double check we were at the correct location based off of the email my friend received saying her iphone had arrived. Nor did he kno or attempt to find out his own store's phone number so we could call in advance the next day to make sure the phone was there and didn't make another 45 minute drive back down there AGAIN for nothing. It takes a lot for ME to give a nad review(s) being I am in customer service MYSELF! I do NOT recommend THIS store location at ALL. If my experience changes I will gladly update my review, but as for NOW do yourself a favor, save yourself the headache and find another location!!! I went to this store on Sunday 07/08/18 some time between the hours of 6:30pm and 8pm I ONLY gave this location 1 star bc I had to This site wouldn't let me rate THIS review as negative -10. Good luck if you absolutely need to use this location. Keep in mind there is another location across Rt1 5 minutes from Sq. 1...

I've had my worst customer service experience ever at this store. I was lied to (not misled, lied to!) and when I came back to ask questions and demand a resolution to the issues that Hector (the agent who lied) created, I actually saw him run into the back door when he saw me, I then asked the manager if Hector was there because I was there to speak with him (I had called all week checking into confirm which days he would be there so I could meet with him), and the manager said he was there adn asked me to wait. Five minutes later the manager comes back adn tells me Hector is gone for the night. Even though Hector knew I was coming and looked me in the eye and walked through the back door when he saw me. Extremely disappointing. I've never beens o disrespected as a consumer before. Anyhow, I've lived with the consequences of falling for this Sales person's lies in getting me into a contract that was supposed to make my phone bill cheaper, but actually has made it more expensive and on top of all fluctuates --it's never been the same again. All I had asked was that I go back to my previous plan because the plan that Hector got me into was nothing like what he promised. BTW, he took notes during our first meeting but those notes that they usually keep "disappeared" when I asked them to bring them out because I knew that he had the numbers he showed me on those notes --numbers that proved my bill would be cheaper than what i was paying back then!!! Awful experience. No regard for the customer. This is just the tip of what happened. It took me 5 months to actuall give up on trying to have them do...

I had a pleasant experience getting an upgrade to my phone and getting a new phone for my daughter. The staff was courteous and very helpful. The supervisor or manager was very helpful and offered us the best deals. Jordan was also patient, kind, and helped transferring the data from my old phone to new phone, as well as setting up the phone for my daughter and my Apple Watch. On a previous visit when I ordered the phone, two days prior, I was assisted by Amin, who despite being newer, still showed great disposition to help and learn. He was enthusiastic and friendly. The manager that day, a gentleman, was super attentive and knowledgeable. Overall, I felt heard and supported during both my visits to this AT&T store at Square One Mall...