PINK — Local services in Saugus

Poor customer service by the over weight Spanish girl with the big glasses and dark bun. I'm a black woman w/ two young black daughters that was traveling from NY shopping here at this location. We walked in with no greeting from the employee, okay cool. No help or assistance was given. A Spanish woman with her daughter walked in and she greeted them and offered assistance. As they was leaving she told them "have a good day". So I decided to walk past her as we was exiting to see if she would do the same. Nothing! As I walked out, I turned around to see if she noticed and was looking dead at me w/ a fake smugged grin on her face. I rolled my eyes and kept it pushing. Low budget employee, and she was dressed disgusting anyway. Not a good way to represent your job. I'm big on customer service and did not appreciate that at all. Especially if I'm there to...

Went two times to get one item, and both time there was only one girl at the Register. First time this one lady was waiting for the customer to finished grabbing other items instead of taking me in the mean time mad me wait just to tell me that she had a lot of things and I should go pay in the front. I honestly waited over 15 mins, I put the perfume back and left. Came back two days later to grab the perfume and same thing. Just one lady working at the register and allowing people to walk away and grab more items while having a line. Never again. It’s ridiculous the alllow customer to walk away to...

I'd like to talk about the service. It's trash. I approached the register and luckily there was no one else in line. I expected "Hi, how are you?", really anything would have been fine. The young girl at the register never said a word but the total price of my purchase. But, she had no problem talking to her coworker. Oh, and when she finished wrapping my purchases, she just dropped the bag on the counter as if me being there is an...