Marshalls & HomeGoods — Local services in Scarborough

Worst experience ever at a Marshall's and up until December 2022 when i moved to ME, I shopped there every single month, and usually multiple times a month while living in NY.

I went to a Marshall's last week while on vacation in NY. The dressing rooms weren't opened (ok, the pandemic is over, so get with the program), so I bought a dress in 2 different sizes since I couldn't try it on in the store. The dress was $99.99, so I paid for both and went back home that same day (7 hours away).

Once I got home, I tried on the dresses, chose the right size, and then went to the ONLY Marshall's in ME, of which I had no idea there is only one...and it is 1.45 minutes from my town.

The 1st girl tells me I can't return the dress because they don't sell "high" value dresses...I ask to speak with the manager...the manager tells me I can't return the dress because it doesn't have a red tag!?!?! of which wasn't on the dress when I bought it.

Are you kidding me???? I look up their return policy...no mention of either...so I tell her, "What would be the purpose of me removing the red tag that never existed? The tag for the dress is attached near the neck of the dress - in the button loop hole so it's clearly never been worn and if you look at the receipt you'll see I bought two of the same dresses in different sizes a few days ago, and there's no way I'm leaving without getting my $100 back." I even said they could give me store credit.

Finally she said "fine"...but seriously get it together Marshall's and start using common sense, follow your own policies - if the dress required a red tag then make sure you put it on and make sure when you check people out, you check to make sure the red tag is there, and keep your...

I prefer this establishment ,when I want to Change-up the decor,for an occasion,or Just appeal,of change ; A little Effort , Lends freshness ,to those rooms thats Wall coverings that have dulled . A few key pieces ,and a rug perhaps, & One afternoon ; usually $150-$200 .-,not incl.wall covering, [paint] . *The reason I rated 4vstars , rather than 5 ? With in The last year ,,- consisting of over 10 occasions of visiting; ; There is Àlot of disorganized areas ,than ever... This could be from lack of help that is affecting so many industry's of - late;. But this particular day ,there were several Employees roaming ,a few were shopping themselves,another on their cell behind a end- cap,that greete me as I passed with a smile and a wave ; in- acknowledgement As I passed by them on my way to the check - out . I struggled looking for one specific vase that was not cracked,chipped ,or otherwise damaged..after an hour or so , disappointed ,& irritated ...I changed my focus Back toward my project ,as I made my way to the front ..I glanced here,t& there, as I did; some aisles -up,over,& as I zigged,and zagged..: unexpectedly , I spotted the Colbolt BLue vase sticking out bright in a sea of dull black ang grey amongst wall clocks ; wall decor ,even a wicker basket ...Disappointment returned to ambition I entered...

I usually love Marshall’s and Home Goods. As far as the standard set for the store, this place is okay. There is fairly limited selection for men, especially for shoes. Women have a decent sized selection, however it is pretty clear they are catering to a very specific portion of the population. A large proportion of the clothing available is African/tribal/prints type of things, which is fine if that’s your thing but there isn’t a a whole lot else that isn’t that which was kind of disappointing. I came a few times over an extended period of time hoping it was a one time/seasonal trend but it does not appear to be. Additionally, my last visit was about 2 weeks before 4th of July and in the women’s section I could not find a single USA/patriotic themed shirt or dress. Finally, there are much more options for small and medium size as opposed to large size. And I mean the normal large size, not even getting into plus sizes, there are significantly less options. There is a plus size section, but this is even more slim pickings. There are still some good options here for the home goods side, though not as much selection as some other locations. Staff is friendly and helpful though, so overall a decent experience but definitely...