Long Creek Hotel — Hotel in South Portland

The past two Hampton inns we stayed at in Canada (Halifax and Quebec City) were very impressive and we always had a good experience. So I was thrilled when I found a great deal on the Hilton Honors app for an impromptu trip to Portland. ||But we were totally disappointed! |The lobby smelled like an old motel from the 90's! You can hear the drone of the AC system which seems to be begging to be serviced. When we checked in there seemed to be just one person in the front desk (more on this later). No pleasantries just keyboard clacking and giving the room, note even and acknowledgment that we're Hilton Honors members.|| After getting the key cards, off to the elevator we went, the buttons were greasier than a frying pan, the LED display on the levels are barely lighting up and it seems like you can plant a tomato on the carpet due to the thick layers of dust that has not been vacuumed or swept at all!|| When we entered the room it smelled like a wet rag as if the carpet has never been deep cleaned since it opened and all the moisture got trapped in it. The flush was not working and the bathroom had a sticky residue in the tiles! ||Tried calling the front desk to ask to be moved to another room, no answer after a minute of ringing! Decided to go down instead, and no front desk rep in sight. Turns out she was grabbing some towels from the linen room for another guest! (Go figure!) I actually felt bad for her since she really does seem to be all alone. Gave me another room and the smell was worse! And the bedside table was not wiped down from what seemed like spilled milk! So off we went again to request another room and was good enough but still old. Good thing the bed was comfortable. ||Grabbed some ice from the ice machine and notice the garbage was already full of discarded bottles and beer cans (see photo). The next morning around 8am, the garbage pile was still there so it is clear that nobody is looking after the floors and the upkeep of the place. ||The only saving grace of the stay was the tasty sausage and french toast from the breakfast spread. Oh and by the way, the lady who checked us in? Was the same lady servicing the breakfast area and refilling the food! ||So that really says a lot about how understaffed they are! Felt really bad about this hotel and I hope this was just an exception instead of the norm of other...

Do not stay here!! My friend and I stayed here on Thursday, October 9. We reserved this hotel through IHG (Hampton Inn) In early August. At the time, the hotel was still branded as a Hampton Inn. It later changed to Long Creek Hotel. My friend received an email that the hotel had changed names but we still had a reservation. When we arrived at 6 PM, we were not greeted by the desk clerk sitting out front. She didn't even look up. We greeted her with a "Hi! How are you?" Her response was a curt "I'm here." She didn't have a name tag on nor was her name posted anywhere. We had to ask for her name (Anna) from the desk clerk the next morning.

When my friend got her paper work, the price included an incidental fee of $50, which the clerk didn't explain at first. (Our rate was $212 plus tax. The online rate when we checked in was $189 and is now anywhere from $71 to $175.)

Anna then handed us our room keys and said our room number out loud. There was a man in the lobby. Saying our number out loud is poor protocol even when no one else is around. We asked about times for an airport shuttle. Anna said, "We have one but it doesn't run on the weekends. (This was a Thursday.) When we said that tomorrow was Friday, she silently pointed to the sign on the desk. We didn't notice the sign as our backs were to it.

Before going to our room, we asked if Anna could recommend a restaurant nearby that serves lobster. Her answer was "No. I have no idea. I don't eat seafood, and I don't live around here."

When we returned to our room after dinner, we turned on the TV. The list provided by the hotel was wrong. We called the front desk. Anna answered with a surly "Yes?" We asked if there was an updated channel list or an on-screen list. Anna answered with "I don't use the TV. I have no idea what the channels are. That's not my job. That's the maintenance man's job and it's 9 PM. He's not here and I can’t help you." Anna needs retraining or a different job.

Breakfast was okay but not what was posted. The dining area was clean, and the food was replenished well. The room was tired, dusty, and needed updating. The toilet ran all night. The beds were mediocre. The wall paper was buckled in places. The lamps flickered and there was a weird, flickering glow from the air conditioner.

When we booked through IHG, we expected much better than...

This hotel is unfortunately delabitated and needs good attention or upgrades. The 1 star is for the night shift gentleman who checked us in. He was welcoming and kind. We interacted with 2 front desk staff who were impatient and ineffective. The blind in our room was broken and couldn't be pulled down. I informed the front desk and asked if they could fix this for us. She said she'd inform maintenance, but didn't say anything else. We noticed it wasn't fixed when we came back, so I asked the front desk about when and if it could be fixed. This was a different staff and she said there was no way that the blind would be fixed as there was no maintenance staff that day, and they wouldn't fix it until we checked out. So, I asked if we could switch rooms. She was visibly annoyed at my request, but did look into the possibility. She then informed us that we needed to move out of the room, made sure it was clean before she could check us into a new room. At that point, my husband and I were disappointed and decided to just stay in our room. I am attaching a picture of our "solution" just so we can block some light in the morning. ||There must also be a shortage of housekeeping staff. Several rooms had their dirty towels and trash outside of their rooms. The floor in one elevator had syrupy spills from the morning and was never cleaned, so multiple sticky footprints blackened with dirt. ||We've been a traveling family for 20+ years and by and large Hilton clients. I've noticed the quality of services with economy brands under Hilton have deteriated quite significantly after covid and it's very much a hit-or-miss with them these days. I can empathize the stress on staff, so perhaps providing these reviews will help Hilton management to pay...