CVS — Local services in Scotch Plains

Today's visit at the Scotch Plains on Park Ave missed several marks. There was no line, I approached counter where team member Christian M. advised he could not assist me because he was awaiting a customer that was still shopping in the store. The self-service line had customers and one of the registers had an announcement advising "help was on the way". The customer returned apologizing for the delay and even asked if I wanted to go in front of him. I declined and waited my turn. My transaction involved loading money on a pre-paid card and there was a system error. Christian's response was "it's declining" and I asked if there was anyone else that could provide additional details. Christian advised that he was the store manager and no one else could assist me. During the conversation, another team member, Princess assisted me was able to provide detailed information that Christian never even offered. The disappointing interaction with Christian was the disinterested, lack of customer service involvement along with him advising he didn't feel comfortable providing me his full name. If Christian M. is representing CVS' mission statement of "helping people on their path to better health", we should steer clear of this location. Kudos to Princess who exuded a spirit of excellence and ensured I felt valued...

I have reason to believe the head pharmacist is rude and bias to other races several times I have been over there and I was having insurance issues and she would not honor the discounts that was my first incident the second time I had insurance and the issue was my medication was too high and I was literally got frustrated and was willing to pay for my medication but my spouse told me to call my insurance first so idiid so they did an override for a cheaper price now she said I have to call my doctor so I call my insurance back they called her and ans the phone very rudely and the representative had to tell mam calm down I have a patient with a high priority on a medication refill she kept saying she had a lot of customers and she can't deal with this over the phone after explaining everything to her she said we don't sell the medication separate no more and hurried us off the phone I been going to this cvs for years and this lady is rude and unprofessional and I will start a rally outside this cvs if cvs doesn't address this this suppose to be a family oriented pharmacy to help people not give them the...

Please don’t speak to “Laura” the alleged manage of the pharmacy who needs to take trainings on PROPER ETIQUETTE IN CUSTOMER SERVICE. Let’s start with me calling when I was giving her the information my Dr’s receptionist told me she proceeded to ask me, “ what did I want her to do about it, what does that even mean, and kept saying I needed to pay 1300.00.” Which I’ve never done for any medication. I then called back with more info. I was told to give her info from my Dr. and Insurance office, she proceeded to tell me I’m not covered with an attitude. My Dr.’s office called her and she told them I was very nasty to her….and she sent my prescription back to my main pharmacy. I called back to get her name she yelled at me what her name was and hung up on me. Now for transparency my name is Keisha and I listened to Laura’s ENTIRE interaction with Dominique. I encourage EVERYONE to contact corporate (or whoever holds the reins to this location) with complaints as well. EVERYONE...