Verizon — Local services in Scottsboro

I never take the time to complete reviews to places I visit unless my experience is bad. I Stopped at this Verizon store because I lost all service and thought there was something wrong with my phone. I dreaded walking into this store or any other Verizon store because if you aren't there to buy they don't want to see you let alone help you. 1. When I walked in there was a girl who was opening the door at the same time so as a gentleman I helped her hold the door open so she could walk out not realizing she was holding it open for me. The other 2 girls there did everything they could to figure out why I lost service and had to ask the girl that open the door if she could take a look at it and she got it working. The girl who took over my service issue cleaned my phone and plugged it to charge while I waited. Instead of giving me a business card she downloaded it to my phone so I wouldn't lose it. She told me about the new Verizon smart car program and gave me a all the information I needed to show my wife. I will be coming back to get one on my wife's car. She told me I may get a survey from Verizon customer service to rate her and my experience that day but it's been 3 weeks and I haven't received anything from them which leads back to the beginning. I'm leaving this review with the hope that someone in Verizon reads it. To my surprise the girl that opened the door and walked me out after fixing my problem was the manager of the store. They earned 20 if someone reads this in upper management I hope all 3 ladies get the highest score possible. Thank you...

Scottsboro Verizon has the most RUDE people working and representing them. After trying to activate my new phone myself and figuring out I didn't have a sim card in it, I went to verizon to get them to help me, they sat and didn't acknowledge I was there for some time,then I decided to sit to wait on them and they both got up and went to the back of the store for a while then one comes out and asked what I needed, I told her I was trying to activate a new phone and she asked for the sim card, then I told her I didn't have one she rudely said well you have to have one and they are 30 dollars, I told her they were free on line and she said not here, so I said I would order it myself and walked out.I hope no one has to deal with them, go online they are much more helpful. they are also charging 30 dollars for sim cards and verizon says they are free, so they may be scamming and pocketing the money, for anyone who doesn't know they are free.got my free one coming in the mail.the online person said they should have handed me a sim card or helped me put it in, no charge.I hope you share this until it gets back to them and they are embarrassed by their behavior, Scottsboro is...

Sold me a tablet with an upgraded phone. Said it was this super awesome renewal deal with phone re-ups. Did not tell me it was an additional phone line + monthly fee. Told me the HUM device was a one time charge. NEVER told me it was ALSO an additional line and monthly charge. Went in with two phone lines.. month later get a huge bill and suddenly I have 4 phone lines. No one bothered to breath a word. It's not that this place "will tell you anything to make a sale." Oh no no no.. it's what they DONT tell you. Buyer beware. They do not sell with integrity, and they are not forthright with what is attached to their 'special offers.' It's truly gross.

I couldn't get anything resolved with Verizon Wireless online concerning this either. Left me on infinite chat-hold. I feel stuck with this bill and conned by this company from...