Gauthier Jewelry — Local services in Scottsdale

I had high hopes for this shop and maybe I was too excited for the opportunity to work with this jeweler. I had arrived in February to drop off some stones and have them made into a bracelet and ring. I was given a pick up date of April 8th and told that the work would be done well before that time. So a week before the site date I reached out and they told me that they wouldn't have things ready on time. Which was fine, the jewelry was for me and I didn't have a timeline to get it in. April 9th my alexandrite bracelet was ready, and I noticed it wasn't the chain I selected, and I was told to buy a 16" chain that they would modify into 2 bracelets which they did, but the chain length was less than 16" so I'm guessing they pocketed the remaining 2" of gold chain, to melt down or use on someone else.

April 22nd I was told that the ring I commissioned was ready, but it wasn't made to the specifications I requested, so they have me my remaining stones and held onto the ring. I asked for a photo of it after I had seen it to decide if it was something I could live with, but they had already began altering the ring to look the way I had requested. On the 23rd they asked if I could bring back the unused stones again and I did, when they opened on the 24th. That same day they told me the ring was ready, so I stopped by at 4pm, only to find out it wasn't. I was asked to wait until the shop closed, but it still wasn't ready so Michelle Gauthier offered to drive it to me the next day since I didn't want it shipped. I agreed and offered to make my last payment, and she tried to over charge me, saying that the receipt she made me was inaccurate. After arguing with her for a moment she said she would eat the difference, and agreed to charge me what was on my receipt. By the 25th I messaged Michelle and said I could pick the ring up myself on Friday before I left for a trip. She didn't respond. I called her at 4pm and she didn't respond. I called the store and another man answered and said that the jeweler hadn't worked on the ring and it wasn't ready so I asked if I could get it after my trip and he Said that would be fine. At 4:55pm Michelle called me and said that the ring would be ready for pick up Friday by 11 and that her manager would call me when they opened to confirm.

Friday April 26th I waited till 10:30am before calling again, the same man answered and said the ring would be ready, which it was, though it looks like it was rushed to be polished since there are some spots where it's dirty. The way the alexandrite is set not a lot of light will be able to pass through it so it won't color change very well, and the ring is the most uncomfortable thing I've ever worn. Looking at it reminds me of how poorly I was treated by Michelle. If I can offer any advise it is this, keep your invoice or you may be paying hundreds more than you...

Eleven years ago, my husband proposed to me with a beautiful princess cut diamond in a solitary setting from Gauthier. The idea, after I said “yes!” was to go into Gauthier together and design the wedding ring. It was the right decision because neither of us knew what I wanted and the guidance we received as we began our relationship with this fabulous jeweler was outstanding.

For the first 5 years of our marriage, on our anniversary, we added diamonds to fill channels left open - an economic decision we made as young, soon-to-be newlyweds. This was a smooth and stress-free process, which included shipping my ring back and forth from other cities, as we moved away from AZ the year we married.

This fall, after years of wear, I sent my ring to Gauthier for repair. Initially we were concerned about the need to repair the ring, but that was prior to understanding the way gold wears over time. Ultimately, we decided to remake it and reinforce the diamonds by adding more weight in gold. I was nervous because I didn't want to change the look of the ring, but we worked closely with Gabriele - sharing texts and photos of the whole rebuild - and she assured me that I would have final approval, as she wanted me to be 100% in love with the outcome.

I am! I have an upgraded ring with our original design. I could not be more happy.

Each encounter with the team at Gauthier has been wonderful; from my husband's first visit as a 25 yr old buying an engagement ring, to our most recent work with Gabriele, and everyone in between. They have been approachable, personable, and genuinely care about their work and their clients' happiness.

Thank...

I just got my beautiful ring and it is stunning. This company makes custom jewelry, for me it was a ring. What made them stand out for me was not only there beautiful jewelry but it was there customer service. The first setting came to me and it was not as I expected. I called and they arranged for it to be returned and made the ring into what I had expected. I appreciate when a company takes service seriously. Thank you to Lisa our original sales person and Kathleen who took over the servicing of me. Finally thank you to the...