Bob’s Discount Furniture and Mattress Store — Local services in Seabrook

Good sales process HORRIBLE customer service. We went and picked out two couches and a mattress for our home. The sales process was well organized and friendly. As others have noted temp checks, masks required and hand sanitizer. The sales person was friendly and knowledgeable. We ended up buying a sectional couch, a queen sleeper couch and a bob’opedic mattress. The mattress is working out fine. The couches are another story. The first creeks whenever you get up or sit down. This has been happening since the moment it was installed. The second a queen size sleeper doesn’t open and close smoothly and sits a odd angle with the bottom (feet) elevated above your head. It’s strange. We have tried at least a dozen times to call customer care and it’s over an hour wait every time. Ok fine we waited several times and the time will be dropping all of a sudden it will tell you it’s back up to an hour. What?? We’ve emailed customer service, they ask for the order number. We provide it then no response. We actually went back to the store and they refused to help said their policy was that you HAVE to call customer service. It’s actually crazy for a company this size. They said it’s because of Covid, which we understand but this goes way beyond what is acceptable particularly since buying the furniture was so easy. We’ve had Jordan’s furniture for years and haven’t had any issues like this. The adage you get what you pay for has never rang truer for me. Extremely disappointed in Bob’s and would caution anyone who is looking for quality furniture. If your goal is to furnish your house with decent looking poorly made stuff for less than Jordan’s go ahead but hope you don’t need customer support because it’s...

In early November my husband and I went into Bob's Seabrook NH location looking for a new couch. We found one that we liked but it was expensive and we weren't quite ready to pull the trigger. We left all our information with Jason and told him we would call and let him know if we decided to buy it and then we would only have to schedule delivery. He promised us that we would not be charged unless we decided to go through with the purchase. A few weeks later, we revisited the store again and spoke with a different salesman. When we told him we had put a couch on hold with Jason, he checked and told us that we had actually paid for the couch in full. We were shocked! We have our credit card set up to come directly out of our checking account for the full amount when it's due. We never even got a receipt from Jason and we are 100% confident that it was not a misunderstanding. We were told our CC was not going to be charged. We would never have agreed otherwise and we know that we made that clear to Jason. When I called Bob's main number and explained what happened and said that I wanted to report a complaint to a manager in the Seabrook location, I was very surprised and disappointed to get a call back from Jason himself. There was nothing he could say to justify his actions. I told him based on principal alone, I would never buy anything from Bob's furniture again. We were quickly refunded our money but it really saddened me at the distrustful nature of our encounter. We were fortunate because it could have ended in a very different way for us financially if we hadn't been made aware of the charges on our credit card prior to it being taken out of our...

Outstanding Furniture and Exceptional Service!

I recently had the pleasure of shopping at Bobs furniture Seabrook NH and I must say it was an outstanding experience from start to finish. From the moment I walked in, I was greeted warmly by the staff, who were both knowledgeable and attentive without being overbearing. Steve and Frank deserv a pay raise!

The showroom is impeccably organized, showcasing a wide variety of furniture styles that cater to both modern and traditional tastes. The quality of the pieces is immediately apparent; each item is crafted with precision and an eye for detail that sets this store apart from others.

I was particularly impressed with the customization options available. The staff Frank and Steve took the time to understand my specific needs and preferences, guiding me through the process of selecting fabrics, finishes, and configurations that would best suit my home. Their expertise and patience were truly commendable.

Delivery was prompt and professional. The delivery team handled my new furniture with care, ensuring that everything was set up perfectly and that all packaging was removed, leaving my home spotless. It’s evident that Bobs furniture in Seabrook prioritizes customer satisfaction at every step.

In addition to the excellent products and service, I found the pricing to be very reasonable given the high quality and craftsmanship of the furniture. It’s rare to find such a perfect balance of value and excellence.

I highly recommend Bob's furniture to anyone in search of beautiful, well-made furniture and a shopping experience that is both enjoyable and effortless. This store has certainly earned a loyal...