Staples — Local services in Seabrook

I purchased an Epson printer from this store back in June (5 mos. ago). It was suggested by the store associate that I pay the extra $49.00 for a warranty in case the printer failed. In that event, I would simply be given a new printer. So, I went for the warranty and exactly 4 months later, the machine failed. I continued to get a "paper jam" error message even though no jam existed. I called the store and was told, just call the Epson 800 tech support number and after they documented the call, I can just submit my original receipt with proof of warranty and get a free replacement printer. Ahem...not so. After a 69 minute call with Epson tech support wherein I had to submit photos of the cavity of this machine, endure a 15-point remote inspection of the machine for their troubleshooting process, I got disconnected and had to start the process all over again with the next (not-so-fluent in English) tech support person who answered the call. At the end of all this, I was told that they could not help me because I no longer had the original box in which to return the printer to them (vs. the store). When I reported this outcome to the Seabrook Staples store rep, I was told there was nothing they could do to honor this warranty but that he would refer my matter to his boss, Al, who would call me back. Two weeks later, I am still without a phone call or a printer. This customer service is truly unacceptable. I presented the original receipt for the printer and the warranty coverage that I purchased and it meant nothing to either the retailer (Seabrook Staples) or the...

The times I've entered the store have left me with a bad taste.

The first problem, which has happened each time, was the utter lack of knowledge the employees have. I'm not talking just technical knowledge about an item, but also the lack of even knowing what items are available. I asked if they had ANY laptops with blu-ray drives. The kid who was helping me didn't have a clue; he ended up asking someone else and together they checked each computer individually. It's not like there were hundreds of computers, there were under 10 total. But he acted as if I was inconveniencing him! It's your job sparky.

I experienced another issue, not related to me personally, on the same day. While I was waiting for help, a man asked another employee where a product was located. The kid asked the man, "Do we even have that?" The man, looking dumbfounded, said, "If I knew that, would I be asking?" The kid responded with, "Well, I don't know then sir.' It was incredibly rude. The man walked out.

Another issue I have with Staples in general is, why are products so limited in the store? A for instance of what I am talking about: If you look at Staples online you can find 155 SDHC memory cards. In the store itself, there are 6 and they are the higher...

Its really a shame they hire people that are just so plain rude, specifically in the Copy Center. I have been talked back to MULTIPLE times, given attitude, been told I've been lying, and even talked to management, to which I was told they "wish they could fire _". I have tried multiple times, to give this store a chance, because its closer to me, but I will now be driving out of my way to avoid this store... Shame on you, Staples, for closing down North Hampton, where employees were polite and knowledgeable of their jobs, and instead, keeping the Seabrook store, which is quite the polar opposite. There is rare exception, which includes a handful of managers who try their hardest to polish this "turd"of a store, and people such as George, on the floor, that work hard to make people happy.

I am a Business owner that needs a good amount of printing and you have officially lost my business at this location, and slowly all locations period. I have been forced to order things online and gone to other print shops, just to...