Firestone Complete Auto Care — Local services in Seattle

DISABLED PERSONS BEWARE... 5-6 year customer

I went into this location yesterday, 01/13/2024... they asked me to wait for the next available person to be ready... I patiently waited maybe 3-5 minutes to speak with someone... eventually, it was my turn... I had the extreme displeasure of dealing with the store manager... He asked what I needed... I said an oil change and tire rotation... he asked if I needed anything else... I mentioned that my breaks a while back did something funky... he asked if it was making noise... I described that what it was doing seemed standard when the ABS system kicks on when going fast and stopping suddenly... and that I just wanted to see how much life was left on the pads... he started talking about some story relating to how I'm not going to like that he's going to definitively tell me I need new breaks, despite not even looing at it... I tried explaining I just want them checked... at this point he starts arguing with me expressing that he has the highest level of certification... and knows what he's talking about... he kept trying to argue with me... At this point i positioned that i had disabilities and the way he was communicating with me was beginning to make me beyond extremely uncomfortable... he responded that he too had disabilities... he increasingly became argumentative and overly passive-aggressive over time... when I tried to understand the most basic function of the abs system... I positioned my question in multiple ways... he kept accusing me of trying to twist things and that there is a whole complex process for how the ABS system works... I told him I don't want a whole play by play break down, I just want it's most basic function which... he again went back to his certifications, insisting he knew what he was talking about despite not being able to break down the ABS systems most basic function... which is when the system engages it lets go of the break rotar and grabs it again over and over at variable speeds to ensure that the car stops with out the breaks locking up... he couldnt do that he insisted on explaining to me literally ever complex aspect of the ABS system... I again stated his behavior was making me extremely uncomfortable... at this point, you could tell I was uncomfortable because my body was shaking, and I couldn't even hold my hands still... he switched to trying to victimize himself, even going as far as accusing me of threatening him because I said post interaction I was going to be providing him feedback... I provided him an ADA accommodation request to speak with someone else so I could finish scheduling my oil change and tire rotation that I didn't need the break checked anymore... which I think he missed while he continued to argue with me about the breaks... and that I was trying to take things out of context... At this point he he utterly refused to acknowledge my ADA requestest in direct violation of federal law... expressing he was the only one I could talk to because he was the most certified... (I didn't understand what making an appointment for an oil change and tire rotation has to do with certification)... at this point I became so uncomfortable I began crying and even had to sit down because I felt so lightheaded I thought I was going to fall... he didn't seem to care how his behavior was impacting me as he only offered me a hollow apology before returning to the same passive aggressive behavior... he used his position as store manager to deny me the ability to talk to anyone else and continue to play games with me and harrase me about his certifications despite still being incapable of breaking down the ABS system to its most basic function... I then tried to steer the conversation back to scheduling my oil change and tire rotation so i could get the hell away from this dude... I asked for the first available appointment, and he started a new argument from this... I left with no appointment and feeling...

No option to rate lower than 1-star.

THE ABSOLUTE WORST place to bring your vehicle to get serviced! I strongly advise EVERYONE who reads this to take their vehicle to somewhere nearby (dozens of places) because you'll get better service, and honest service.

I have never been to a place that has screwed me over as much as Firestone here on 125th in over 10 years.

After my car wouldn't turn on, I had it towed to this Firestone. I asked them to diagnose the issues and let me know how much it would cost.

A couple of hours later, I receive a phone call stating that everything was done on the vehicle, and it was ready to be picked up.

I was in complete shock because all I asked for was a diagnosis, and I was willing to pay the Diagnosis fee (which the employee stated I would be charged).

I NEVER approved $1800 dollars in repairs - especially when I didn't have the money for it. I almost contacted lawyers, because there are laws against this type of practice.

Ultimately, I didn't reach out to law enforcement or contact a lawyer because I didn't want to go through the trouble and decided that maybe this could be amended.

Absolutely NOT the case - the manager was completely unprofessional, not understanding, and tried to tell me that they discounted my total by around $400 and that "I got a great deal on my brakes, we cut you a huge discount"

After researching, I noticed that "my discount" wasn't really much of a discount at all, and they were just trying to save face.

This is no way the correct way to deal with a potential frequent customer.

I had to scramble and go out of my way and figure how to come up$1800 dollars to get my car out of there. It was a huge mess, and there were threats that my car would "be kept in the store unless the total was paid"

The manager did the absolute minimum by "allowing me to pay in separate payments, and not all at once" - an absolute TRAP because I could have had all of the SAME work done elsewhere for quotes in the range of $1300 or so.

Upon paying my huge $1800 or so repair ticket, I remember the manager telling me to "come back one day, sorry about the headache ... we will take care of you in the future!"

This happened almost a year ago.

I called in to have a vehicle brought in for an inspection, and I got the absolute same service I received almost a year ago - absolutely TERRIBLE. Not willing to take my vehicle in until next week, and a full-price inspection.

The manager tried to offer me a 50% off oil change on a car that doesn't need oil changes being that it is electric, and is driven 100% on electric.(mentioned on the phone) Also, at this point, why wouldn't I just do an oil change myself?

I believe in good customer service, and if you want your vehicle taken care of ... This is the LAST place you want to be.

I...

Every single bad review below is 100% accurate. I scheduled an appointment online for an oil change, which was CONFIRMED. When I got to the store, the guy told me three different times that I was not on their schedule for today. He tried to tell me that the CONFIRMATION email was just a request for an appointment (even though it had a confirmation number) and I would have to come back another day. He finally turned the computer screen towards me to prove I wasn't on the schedule when I saw my name for 11 AM and pointed it out to him.

He started putting my info into the system and I informed him I would be using a gift card. He claimed he had never seen a gift card before and asked his manager how he could input the card into the payment system. The manager told me that he had worked there for 15 years and had never seen a giftcard, that giftcards had been discontinued months ago anyway, and they did not have a barcode scanner to actually scan the giftcard even if they wanted to. I then stepped outside to call Firestone customer service myself. The customer service agent told me that EVERY location accepts giftcards. I placed her on speaker and had her relay this info to the employee I was speaking with.

The manager, that told me multiple times he's never seen a giftcard in his 15 years working there and that giftcards were discontinued months ago anyway, saunters out of the garage and into the lobby and tells me he is going to try something on another screen. He magically discovers the gift card input line and tells me they can now work on my car. I told him that place of work was ridiculous and questioned why it took him 45 minutes to actually help resolve the issue. I ended up leaving and will tell anyone who will listen how absolutely awful Firestone is as a business.

I think I'm mostly appalled at the matter of factness the employee and manager demonstrated in making me believe this complete LIE about discontinued giftcards and not offering any sort of solution or any effort to actually try to figure out the problem.

DO NOT GO HERE.

The manager never once apologized for being COMPLETELY IN THE WRONG about the entire situation and instead made excuses as to why he wasn't more helpful in the beginning.

As a customer, it is not my responsibility to call your customer service line to tell you how your company operates. And they also didn't seem to know how to use their own POS system.

Seems a little scary, and quite frankly sad, that a manager that's apparently worked there for "15 years" has this attitude towards customers and refuses to look into things to actually...