Mejuri — Local services in Seattle

I wish I was better at getting everyone’s names, but love the location. Started coming initially because I had some broken chains so pendants that had no home and they were more than helpful multiple times. Even on sale days I came in while it was busy and they were able to help me look for the type of earrings that suit me best. I love my Mejuri earrings for daily wear. I really wanted a new pendant for the chain I bought there initially (holding up beautifully after a couple years and it’s quite petite. I got a beautiful heart pendant and an initial pendant. He had me try it on and I tried the pendant on the chunkier chain I was wearing and it also fit beautifully (useful that it has a generous bale). He packages it up beautifully, and I stopped in today for a chain extended to give it more room (awesome price for 14k). The staff always are helpful with my questions even when I shop in for a quick one or a longer one and clean my Mejuri items while I’m there (my pendant was so shiny!). Recommend for jewelry needs (been going long enough I feel it necessary to...

I’m not one to leave bad reviews, unless I continue experiencing issues at a store I frequent. To be clear, I love Mejuri jewelry and have been a customer since before they had physical stores in Seattle. The issue here seems to be within customer service. Whenever I walk into this store, I always feel like their last priority. They greet everyone else and people who come in after me, and it seems like they avoid asking if I need help. I don’t understand it. I worked at Nordstrom in fine jewelry and watches for over 5 years and give a lot of grace because I know that things can get chaotic. Considering the size of this store and the demand for product, it makes sense why they are always busy. This time I tried to make eye contact with one of the associates and they looked at me and then looked away, and greeted another customer that came into the store. I had errands to run so I didn’t have makeup on nor did I have a ton of jewelry on, which is not usual for me. I don’t want to make extreme assumptions so I’ll let management take it from here. Just...

The store is beautiful, and it is really nice to see all of the items that they have online in person. However, I didn't have the best experience with the setup towards ear piercing. First, I asked to be contacted when they had a piercer lined up (which the staff said they would do), and was never emailed. Then I signed up for an appointment online, and it was canceled because the piercer's schedule wasn't updated online. When I finally got to my appointment, I was told I couldn't get my ears pierced because of a possible keloid scarring issue I may have had on one of my previous piercings although I was willing to take the risk. This was fair, but I feel like this could have been a part of the terms & conditions form I had to sign. Also, the piercer didn't want to do 4 piercings although the website allows up to four in one appointment. The whole thing ends with Mejuri sending me an email on aftercare for piercings that I never received. I feel like there were so many factors that resulted in a not-great in-person...