MOOV SEATTLE — Local services in Seattle

I’ve been a regular at Moov for nearly 100 classes now, and I’m really disappointed with how they handled a recent situation.

I had a work emergency that required me to cancel or reschedule my class on the same day. I even notified them in the morning, but they refused to make any exception. Their response was that all other classes were full and I’d have to go on a waitlist. The reality is, Moov is always busy—if I cancel, they could easily fill my spot. It’s not like they would lose money. Instead, they stuck to a rigid policy that felt out of touch with how real life happens.

What’s frustrating is that they promote themselves as a community-oriented studio, but this experience made me feel like just another number. There’s no consideration for members’ circumstances—whether it’s work emergencies or falling sick. On top of that, you have to sign up for classes well in advance, so there’s no way to predict what might come up on the actual day.

They could have shown flexibility, such as allowing a limited number of same-day cancellations per year, or adopting a shorter cancellation window like other studios do. Instead, I was left feeling that my loyalty didn’t matter.

If you’re looking for a studio that values its long-term members and understands that life happens, I’d suggest...

I’ve attended 10 classes at Moov SLU and I absolutely love the workout, instructors, and community. I leave feeling stronger and with so many endorphins. It’s been one of the first workouts I’ve been able to stay consistent with along with Pilates in years. I’m so happy to have found this studio.

My only complaint is the cleanliness of the machines. Almost every class I come in and find another persons hair all over the machine. They are also dusty and have build up of dirt/dead skin/etc. I’ve also had my machine not cleaned well by the previous person and still have visible sweat on the machine and smelly. At the end of each class they give each person 2 wipes to clean their machine, but honestly this isn’t always enough depending on how much you sweat. I think two things can be done: 1) the staff should do deep cleans of the machine at least weekly 2) have wipes available to class attendees at all times to clean their machines to their liking. If these improvements were made, it would truly improve...

So we’ll start with parking. It’s not the best, if you’re lucky you’ll find a good spot but the likely hood of finding a spot is rare. Luckily it was Sunday so I could park anywhere. I got there 30 minutes early for my 9:30am class as a first time client, they asked us to arrive early on the agreement and be mindful of parking. As I approached I put in the code to get through the first door but the second door to get into the studio was locked. I proceeded to knock, call, text, with no response. It was freezing outside, finally someone came and opened the door and stated the doors remain locked until 15 minutes before the class begins which was not disclosed on the agreement I signed. I thought I was arriving early for new membership and tour. I did not receive a tour of the facility which was disappointing. Overall class was really small, the workout itself was good, instructor was great I just can’t say based on hospitality and customer service that I will...