Thomas Street Warehouse — Restaurant in Seattle

Disappointing Customer Experience at Thomas Street Warehouse

I recently visited the Thomas Street Warehouse on 06/20/2024 for the PM closing shift and unfortunately had an extremely poor customer experience at Bar 1 in the front. The white bartender wearing a black baseball cap provided me with the worst service I have ever encountered.

The bartender's demeanor was rude, unprofessional, and overall disrespectful. His service was slow, forgetful, and he displayed a level of arrogance that was off-putting. Despite my efforts to place an order, it was forgotten multiple times. When I inquired about my order, the bartender responded dismissively with, "So you want to go to the back of the line?" This response was inappropriate given the circumstances, as I had been overlooked multiple times due to his lack of awareness.

As someone who manages a customer service retail location myself, I am deeply disappointed by the behavior displayed by this bartender. It is evident that his attitude and actions are detrimental to the overall customer experience at Thomas Street Warehouse. Due to this negative encounter, I found myself spending significantly less than I had originally intended, as the hassle and poor service deterred me from fully enjoying my visit.

I believe that individuals like this bartender should not represent the face of any establishment, as they can severely impact customer satisfaction and loyalty. I am committed to sharing my disappointing experience with everyone I know and will not be recommending Thomas Street Warehouse to others until improvements are made in customer service. Other staff members also told me that black cap could be very difficult to work with!

I plan to reach out to the management of Thomas Street Warehouse to bring attention to this issue and hope that steps will be taken to address the unacceptable behavior exhibited by the bartender. Customers deserve to feel valued and respected, and it is essential that all staff members uphold these standards to ensure a positive and welcoming environment for patrons.

If I do ever return. I will avoid the bartender with the piss poor attitude that cannot handle his duties and let’s stress affect his attitude...

Absolutely terrible, awful service, rude staff, complete shambles.

We went to try Thomas Street with some friends as we had been wanting to try it since it opened. What a mistake!

Being pregnant and it being a hot day it would be been great to have some water. However after going up to the bar 3 times, and trying to order with a server to no avail, Adam the manager came over to take our order. This took around 25 minutes.

Adam took our order, we asked for a happy hour beer, and three non-alcoholic beverages, as well as two starters (with the bacon removed).

After again visiting the bar for 20 minutes, our drinks arrived around the 45 minute mark. No sign of the food.

Meanwhile all the tables around us were being served without issue.

When I politely asked the waitress 'Sascha' where the food was all I got was a 'we're busy' and she flicked her hair at me! Such a terrible attitude I later found out she had also been rude to the table, here we started to lose patience.

We then asked for the manager Adam AGAIN (time on the clock, 55 minutes... remember this was for 4 drinks and 2 plates of food)

While waiting for Adam the food arrives. They could not even get this right and one of the dishes had bacon on!

He was full of excuses, and asked if we wanted a round of drinks or something. After another 10 minutes we walked out. As we were walking out he was coming towards us with our drinks. That order was wrong.

As a side note: we were a table of immigrants, all the American tables had no issues with their orders yet we were treated like scum. Having read the other reviews I feel this was not an isolated issue. It's 2019. We should not be treated this way.

Worst restaurant in South Lake Union, do not go! Re:public is...

My coworker and I came in for lunch today Saturday November 12, 2022 at 12:50pm or so. We usually get great and quick service when we come to Thomas Street Warehouse. Today, our server was Alex. It wasn't so busy inside so we thought that services will be the same as usual since we are on a timed lunch hour. After we walked in, we were told to sit where we wanted and decided to sit at a booth on the far end of the left side from the host stand. It took a good amount of time before we were acknowledged and even had other people come in and sit after us. Although we did in fact arrive before the other table of women, we were greeted after. Not only that, we had to wait about 15 minutes for our Strawberry Lemonades. After this, we continued to wait for our food. By about 1:40pm, we knew we were not going to get our food in time to enjoy it at the restaurant so we requested it for take-out. Since we continued to wait, we got up and headed to the host stand. It was here were Alex told us our food was on the plates so it needed to be packed for take out. Not even a sorry or anything regarding the wait. We also were asked to pay for our food at this point so we did. It took another 10 minutes before we got our food packed up which we found odd since our food was supposed to be all ready to go on plates. I've never had a horrible experience like this. All times I've come to Thomas Street Warehouse have been great experiences so I'm not too sure what happened today since it seemed to be like any other day. Definitely changed my thoughts about how service is here. I do request that I get my money back since the service was terrible and by the time I got to take a bite, my...