Astra Hotel, Seattle, a Tribute Portfolio Hotel — Hotel in Seattle

Booking Details:||- Booked through: Delta Airlines hotel site|- Duration: 2 nights (checked in June 20, 2025)|- Cost: $504 total for Space Needle view room|- Hotel: Astra Hotel Seattle, A Tribute Portfolio Hotel||## The Good||The highlight of our stay was definitely the view. After an initial room issue, we were moved to the 14th floor with an excellent Space Needle view that made the trip memorable. The front desk staff were accommodating and helpful - when our first room wasn’t up to standard, they quickly moved us without hassle.||The front desk agent also provided valuable local tips about parking alternatives. While the hotel charges $65 per night for parking, they informed us that street parking is free overnight and there’s a garage next door that’s free on weekends. This kind of helpful local knowledge saved us significant money.||One important note about the valet service: it’s only available from 7am to 12am. This could be problematic if you’re planning late-night outings or early morning departures outside these hours, as you won’t be able to retrieve your car from valet parking.||## Areas for Improvement||Our initial room on the 4th floor was dirty, which was disappointing given the price point. Housekeeping standards need attention to ensure all rooms meet the quality guests expect from a Tribute Portfolio property.||The rooftop bar creates some noise issues. Music plays until midnight, and while it’s not overwhelmingly loud in the rooms, you can still hear it. Light sleepers might want to request rooms away from the rooftop area or bring earplugs.||## Major Service Issue - Late Checkout Debacle||The most troubling part of our stay occurred on June 22nd during checkout. On June 21st, I requested a late checkout and was granted 1pm by a gentleman at the front desk, which I appreciated. However, when I returned to collect my belongings at 12:56pm the next day, my key card wasn’t working.||The female desk agent was extremely rude and confrontational, telling me “it’s 12:56pm, checkout is at 12pm, you are almost an hour late” with a hostile attitude. When I explained that I had been granted a 1pm late checkout, she denied this ever happened and maintained her aggressive demeanor. She then told me I had “2 minutes” to get my belongings or she would charge me for an extra day. When I asked for a manager, she claimed no manager was available as they were “in a meeting” but handed me a business card.||This level of unprofessional behavior and poor customer service is unacceptable for any hotel, let alone a Tribute Portfolio property. The inconsistency between staff members and the aggressive, accusatory treatment of guests is a serious concern.||## Overall Assessment||While the hotel staff’s initial responsiveness to our dirty room and the spectacular views from our upgraded room had potential, the extremely poor customer service during checkout significantly impacted our experience. The helpful parking tips and initial accommodation showed promise, but the aggressive treatment by the checkout staff and complete denial of the approved late checkout arrangement is inexcusable.||At $252 per night, guests should expect not only clean rooms and good amenities, but also professional, courteous service throughout their stay. The inconsistency between staff members and the hostile treatment we received during checkout raises serious questions about management and staff training.||Would I stay again? No. While the views were excellent, the unprofessional service and confrontational attitude of staff makes this hotel difficult to recommend.||Rating: 2/5 stars - Great views cannot compensate for poor service standards, room cleanliness issues, and especially the hostile treatment...

Booking Details: Booked through: Delta Airlines hotel site Duration: 2 nights (checked in June 20, 2025) Cost: $504 total for Space Needle view room Hotel: Astra Hotel Seattle, A Tribute Portfolio Hotel

The Good

The highlight of our stay was definitely the view. After an initial room issue, we were moved to the 14th floor with an excellent Space Needle view that made the trip memorable. The front desk staff were accommodating and helpful - when our first room wasn’t up to standard, they quickly moved us without hassle.

The front desk agent also provided valuable local tips about parking alternatives. While the hotel charges $65 per night for parking, they informed us that street parking is free overnight and there’s a garage next door that’s free on weekends. This kind of helpful local knowledge saved us significant money.

One important note about the valet service: it’s only available from 7am to 12am. This could be problematic if you’re planning late-night outings or early morning departures outside these hours, as you won’t be able to retrieve your car from valet parking.

Areas for Improvement

Our initial room on the 4th floor was dirty, which was disappointing given the price point. Housekeeping standards need attention to ensure all rooms meet the quality guests expect from a Tribute Portfolio property.

The rooftop bar creates some noise issues. Music plays until midnight, and while it’s not overwhelmingly loud in the rooms, you can still hear it. Light sleepers might want to request rooms away from the rooftop area or bring earplugs.

Major Service Issue - Late Checkout Debacle

The most troubling part of our stay occurred on June 22nd during checkout. On June 21st, I requested a late checkout and was granted 1pm by a gentleman at the front desk, which I appreciated. However, when I returned to collect my belongings at 12:56pm the next day, my key card wasn’t working.

The female desk agent was extremely rude and confrontational, telling me “it’s 12:56pm, checkout is at 12pm, you are almost an hour late” with a hostile attitude. When I explained that I had been granted a 1pm late checkout, she denied this ever happened and maintained her aggressive demeanor. She then told me I had “2 minutes” to get my belongings or she would charge me for an extra day. When I asked for a manager, she claimed no manager was available as they were “in a meeting” but handed me a business card.

This level of unprofessional behavior and poor customer service is unacceptable for any hotel, let alone a Tribute Portfolio property. The inconsistency between staff members and the aggressive, accusatory treatment of guests is a serious concern.

Overall Assessment

While the hotel staff’s initial responsiveness to our dirty room and the spectacular views from our upgraded room had potential, the extremely poor customer service during checkout significantly impacted our experience. The helpful parking tips and initial accommodation showed promise, but the aggressive treatment by the checkout staff and complete denial of the approved late checkout arrangement is inexcusable.

At $252 per night, guests should expect not only clean rooms and good amenities, but also professional, courteous service throughout their stay. The inconsistency between staff members and the hostile treatment we received during checkout raises serious questions about management and staff training.

Would I stay again? No. While the views were excellent, the unprofessional service and confrontational attitude of staff makes this hotel difficult to recommend.

Rating: 2/5 stars - Great views cannot compensate for poor service standards, room cleanliness issues, and especially the hostile treatment...

Extremely disappointing stay – unresolved noise issue and unprofessional service

I’ve stayed at Astra Hotel Seattle several times before—not because of outstanding service, but simply because it’s close to where I work and had been uneventful in the past. However, my most recent stay from July 7 to July 9, 2025, was deeply frustrating and disappointing—and has completely changed how I feel about this hotel.

On both July 8 and 9, I was woken around 4:00 AM by a loud, persistent mechanical beeping—like a keypad or alarm. The noise lasted until 7:00 or 8:00 AM, making it impossible to sleep. After the first night, I reported the issue to the front desk and was told it would be looked into—but it happened again the next night.

That night, at 4:00 AM, I made two calls to the front desk: • In the first call, I spoke with a staff member and asked him to come up to my room to hear the noise in person, since the noise only happens between 4:00 and 7:00 AM and disappears during the day when engineers arrive. He refused, saying the engineers were off duty and couldn’t come until the next day. I asked if there were other rooms available and requested to be moved, but he insisted I had to move immediately or be charged for two rooms, which was unreasonable given the circumstances. • After that, I learned the manager was also on duty, so I made a second call to speak with him directly. I explained I would be working offsite from 8:00 AM to 4:00 PM the next day and requested a simple and reasonable solution: to move into a quiet room that night and transfer my belongings the following afternoon.

Instead of helping, the manager responded coldly and dismissively. He insisted I had to move rooms immediately or be charged for two rooms, and said they would not hold a room for me until later in the day. He also warned that if I came back after work around 4 or 5 PM, there might not be any rooms available.

What made this demand even more unreasonable was that I was expected to pack all my luggage and move rooms at 4:00 AM—right after being woken by the noise—with no chance to rest that night. This was not a solution; it only made a bad situation worse.

This wasn’t just poor service—it was completely unacceptable. I stayed in the noisy room for a second night and barely slept.

The next day, I had no choice but to cut my trip short and check out early on July 9, even though my original booking was through July 10. When I checked out, no one at the front desk acknowledged or apologized for the problems. I was told I would still be charged for the night of July 9, despite leaving early due to the hotel’s failure to resolve the issue, and that I wouldn’t receive my receipt until the next day.

I’ve stayed at many Marriott properties—and this was by far the worst experience I’ve had. The room was unlivable for two nights due to noise caused by the hotel, and the response from staff and management was cold, unaccommodating, and completely lacking concern for guest well-being.

A hotel should care about its guests’ well-being. Sadly, this one...