Havertys Furniture — Local services in Shalimar

The salesman (George) was great. No pressure & very knowledgeable and straight forward. I wish I could say the same about the mgr I spoke with afterwards about the delivery fee. Lots of double talk. I literally live 5 blocks from the store (in the residential neighborhood behind the store) and they wanted to charge me $100 for Delivery. The mgr took it down to $79 with the rational that the delivery fee is more than just to my house. It is also from the warehouse to there store and then back on another truck to my house. I asked about the delivery fee if I just pick it up from the store and he told me: "Oh that would be no cost since you are picking it up from the store". What about the shipping fee from the warehouse to the store..."That is also no cost since I'm picking it up from the store". So I get charged for the shipping & handling from the warehouse to the store if I get the product delivered to my house, but if I pick it up I don't get charged for that effort. Really? That is double talk and that makes me completely lose trust in whoever says things like that. That gives salesman the bad reputation...

I would like to give my thanks to the exceptional customer service they provided to me. I just recently moved and was in the market for new furniture. A lot of their products look amazing in design and the built quality superb. Unfortunately a lot of it is very expensive for my budget. However, I did see a sofa that I just fell in love with and it fit right in my budget. I placed an order with them to get this sofa with a guaranteed delivery date. Sadly, due to weather issues, the date had to be pushed which is understandable. Another week goes by only to get another call and say that they will not be able to meet my deliver date and would be pushed by another month. I spoke with their manager, Don. Who absolutely understood my issue and he tried his very best to accommodate me and made sure I got my sofa within a respectful time. All their staff talks to you with great respect and always there to match what you are looking for. If you are in the market for furniture that will last, absolutely give these folks a look before anyone else. I love my sofa and so happy with...

Bianca is my sales lady. She was very patient and not pushy. I found a leather recliner that I fell in love with but wasn't sure how it would fit with the sofa I had recently purchased. I did not have my phone on me so she graciously took a picture and texted it to me. My interior designer and I decided it would be perfect. I called Bianca and she was kind enough to hold it for me until I could go by to finalize the purchase. It was a very easy transaction I pulled around to the back and a wonderful gentleman James helped me back my truck up and he loaded it up. When James put the chair in the bed of my truck he took care to make sure not to block my rear vision and also to make sure it was stable for wind. I have seen so much furniture on the side of the road from not being loaded properly. Bianca and James are a great example of what customer service should be like. They made me think feel welcomed and appreciated my business. And most importantly Bianca and James thanked me which is so rare these days. I will definitely go back due to Bianca and...