T-Mobile Authorized Retailer — Local services in Shelbyville

I’ve been a customer of T-Mobile Home Internet for over two years since it became available in this area. It was fine the last two years however the last couple months it’s downright awful. Sometimes it doesn’t work at all for long periods of time. All T-Mobile does is make excuses.. tower is down, congestion, tower maintenance is being done. They just read from a script & tell you service will get better but it never does. Ive even had one customer service agent say “what do you expect, it’s T-Mobile” I’d warn against purchasing it unless you want to live in the stone ages because it will not work consistently ever! Most of the time it just says no...

Me and my wife switched over to t-mobile yesterday and they even looked up coverage and said we were in 5G extended area and iv had dropped service and so has my wife and like right now I'm only getting 1 bar and so does her phone , if I knew this we would of never switched over , only reason we did was to pay a lesser bill a month ,but the service they said we would get is not what we are getting and me and my wife isn't too happy , in my opinion it's misleading , because we shouldn't get 1 bar specially for being in a 5G extended area unless they just told us that...

I seriously cannot say enough that the people that work at this T-Mobile store are amazing! talk about excellent excellent customer service. They go above and beyond to make sure that their customers are taken care of, as well as they take the time and patiently explain things so that you understand what is going on. Austin and the other crew members really do fantastic!! I will always recommend this specific store to anyone! Thanks so much...