Bear Valley Appliance Parts and Service — Local services in Sheridan

Rich and Sandy are AWESOME - A freezer I bought off Craigslist 5 years ago was not reaching low enough temps to freeze the food on the top shelves of the freezer. I watched some YouTube videos and tested the continuity of the defrost thermostat and it needed to be replaced. I visited Bear Valley and Rich provided me the part at a very competitive price. I installed the part and it still did not fix my problem (but I believe the part was bad anyways and needed replacing). I then watched more videos and tested the continuity of the evaporator fan motor. It was not registering so my next step was to replace that part. I called Rich and shared with him the troubleshooting I had done and he thought replacing the motor was a good idea. The new motor was $130. I told Rich I bought the freezer for $150 and needed to be sure the evaporator motor would fix my problem. He told me to grab a small household fan, turn it on, point it at the evaporator coils and close the freezer door. If the temperature goes down to below freezing - buy the part. Well I did just that and the freezer had cooled to 15 degrees in one hour - So this is why I am writing this review - I could find this part a little cheaper from a large online website - but Rich just earned my business because he took the time to help me troubleshoot - It is because of his 30 years of experience I didn't toss this freezer into the landfill - GREAT...

We had some routine maintenance scheduled for our high-end clothes dryer and, after the maintenance was complete, the dryer started smelling of electrical fire as soon as we used it. Technician came back out and indicated that the board had burnt out. There was no way to tell if the problem's timing was coincidence or not, but certainly suspect. After talking with the owner, he agreed to talk with the tech and if there was any chance that it was not a coincidence, they would replace the board. There was another component that was damaged when the board blew and they indicated that would be up to me to replace, if needed. That seemed like a fair compromise and, after coming out to replace the board, it was determined that the other part was needed and it was replaced as well. I am still waiting for an invoice for the second part months later. The customer service was great, especially for a first-time customer. There were some serious delays for part delivery, but that seemed out of Bear Valley's control. I would use them again and recommend...

I give them 10 stars if I could, I thought I could repair my 40 year old A/C unit - the fan motor died. Rick sourced an OEM motor, but said I should also change the capacitors. My motor had 3 wires. Rick said the new ones had 5-6. After a little more discussion, Rick suggested that I come in and bring my parts and we could take a look at it together. Long story short, Rick explained everything that I would need to do. I was a little concerned that I might be a over my head and end up blowing up the A/C. Rick kind of agreed with me. Rick spent 20 minutes with me and wouldn't take any money for his time (I tried). He is incredibly knowledgeable and was very patient with me. The type of "Old School" customer service and support that I haven't seen in decades. I'll be going back to Rick and Bear Valley Appliance on my next project and would recommend him highly to any...