Costco Wholesale — Local services in Sheridan

LOST a customer and a future prospect - I waited to review for 2 days to make sure I still felt the same way. I was in on Thursday around 5 pm. I asked customer service, walking in, if my sister could join me on this trip as she's thinking of signing up at the end of the trip today. They said yes and told us to enjoy the store on my memebership of two years. We did with excitement as I just ended a domestically violent relationship. I was thankful my sister came..as Im scared of everything..stores can be overwhelming my sister was carrying my items as my pants didn't have pockets...so at check out as soon as she pulls out my EBT card (they do not have your name on the back) because again I don't have pockets This older woman in a bun with gray hair demanded to know who's memebership it was, and a woman with shorter black hair just sighed. I looked up and said it was mine- the older woman started to raise her voice and berate us saying only the one with the memebership could pay- how didn't we know this and we would not be getting our items today- I explained my sister had my card and she explained it came from her wallet and doesn't have a name on the EBT card so it can't be used?! When it absolutely can be used. I've been here two years shopping, and my partner has paid - even my mother - so even though today I was - I raised an eyebrow and said - well..would you like to put the cart back... I was angry but said... could we just take this as a lesson.. Her tone changed a bit when I asked if they'd like to return the items- I end her small power trip. My sister's eyes welled with tears, and so did mine as we just spent the last two hours in the store imagining the meals we will cook as I heal in my traditional period. The older woman contuined to yell at us just more condensing than angry- the lines where not even long like usual Ito cause additional stress to the woman?..I kept my voice low I've been a customer service manager for years- I was mostly curious, but I felt like a criminal with my own memebership. I confirmed this rule i never heard of, and she agreed to let us take this as a lesson, but to not use the EBT CARD again as it has no name on it. As we walked out, my sister said two things - She's done holding my items - her hands were shaking She'd never sign up for a costo memebership, and before checkout, she absolutely was. She'd never pay to be treated so poorly.

I get rules I get enforcing them absolutely, but there's a way and tone to so. I felt as soon as she saw the EBT card she discriminated against us. I have worked 11 hour days 5 days a week for 5 years before this relationship ended and caused my life to turn upside down. I don't even like having to use my EBT and that's why I used it at Costco to be smart and stock up on meat and noddles - months worth of food as I recover to hopefully use the card just once...I can't believe I trusted Costco in this hard time for me. I hope you retrain your employees not to discriminate on other financial classes they may not always see in store. They added trauma to already traumatized month when she could have just slowed down and been kind. She lost...

I always enjoy shopping at this location. The only hitch in my giddy up on this visit was dyslexic signage showing the price of my dog's favorite chicken chewies (jerky treats). They checked out at $21.99. However, the sign stated $12.99. I wonder how many folks check their receipts after leaving or never realize surprise price oopsies. I was pleased to have these treats at such an excellent price to share with all our service and therapy volunteer pups & those pets of our friends and clients at Chicken Soup and Angels. Regrettably, I can't afford $21.99 and got an immediate refund. Apparently COSTCO doesn't honour misprint mistakes on their part as other stores do. Sorry, canine furbabies! We're all S.O.L. this holiday season. A young lady in training learned a few new tricks as well. Happy to help with this, as well. Got my gas card paid for with cash FINALLY. Apparently, not using my handy Executive CITI bank membership/Visa cash back account would have been easier for the newbie. Her supervisor got it all squared away with my cash for taxable items and the gift card to fill my tank up later today. Otherwise, I found everything we needed to complete the perfect Fall Feastival party last night! As always, the chocolate cake from the bakery was yummy for the tummy. The hot rotisserie chickens were delish and cooked to perfection. The ice was well-formed. The huge candy bags ,purchased on an earlier visit, as always were appreciated by all the candy lovers. The prices on soda pop and bottled water and snack sized chips and such are the most value for the money anywhere in the Denver Metro area. Mike Norby's live acoustic music (with myself on backup vocals and table top percussion) was a hit! And he didn't even have to don his Willie Nelson duds to make a memorable impression. I'd have to say thanks bunches, COSTCO, for your major contribution to another CSaA successful event at Columbine Towers!!! Y'all are much appreciated. If ever I wish to get a job in retailing again, yours is the first place I'll apply. Everyone seems to enjoy working here and is good with meeting the public. Customer service is outstanding as well. As is the food court!! My service dog, BOO, loves the Very Berry Sundaes. I do miss the Polish Sausages though. 😔 Sigh. 😁🤪🤠 💖~...

We had just completed an order of about $400.00. At checkout the cashier stated that our card needed renewal. We wished to renew but at a lower level. The cashier stated that she had to renew it at the $110.00 level but we could go over to customer service and have it changed to the $55.00 level and they would refund the $55.00 difference. At customer service our agent was Kim. She was a delight. She explained that Costco pretty much guarantees the difference. Unfortunately last year we only received a $44.00 check. She explained that she would refund the $110.00 and reinstate us at $55.00 which we could pay for and in addition refund us the $11.00 that we were owing from last year.I was impressed by her professionalism knowledge etc. So why the one star? To complete this transaction she needed a manager. She called for one and we waited. Finally Jeni arrives talking and joking with another girl behind the counter. She is barely paying attention to what is going on. Kim completes the refund, then reinstates the new lower level membership and Jeni is gone. so we wait again. The manager must put a key in or something for the transaction to complete. Finally another manager arrives and the transactions are done. I was amazed at how little support Jeni provided. A simple question like "are you good now" to Kim would have sped this process up by at least 10 minutes. This is not a big deal but I was just amazed at the difference in quality between the agent Kim and her support Jeni. One belongs in customer service and is a credit to your store. The other, I think needs a lesson in people responses and perhaps a reminder that the customer is important. It was her lack of deference to us standing there and she did even acknowledge the agent, never mind the customer. We might as well had not been there as she stared right past us continuing her interaction and her giggling with another person behind the counter. I wonder if her having to be called serves any purpose other than to remind your customers of how insignificant they are. So a five star rating for Kim, and the box boy at the checkout (sorry did not get his name)...who were pleasant and had great people skills and four star removed for this manager.It is the poor interaction that sticks in...