GameStop — Local services in Sheridan

UPDATE: Ended up pre-ordering Super Smash Bros via Nintendo eShop and I’ve sold my Super Mario Odyssey on eBay and got $50.00 bucks. Bye bye Game Stop. You’ve just lost a loyal customer of over a decade due to your incompetence. P.S. Micheal should get retail associate of the year award! Bravo Mike!!! Well done!

“GameStop Reports Third Quarter Loss of $488.6 Million By IGN News on: Nov 30, 2018 11:05 AM PST GameStop has released its third quarter fiscal report, which ended on Nov. 3, showing an overall net income loss of $488.6 million.” (As the associate told me, ‘It is what it is.’ )

Game Stop app has a current trade offer of $20 less for any new or pre-order game with trade-in of select game. Super Mario Odyssey was listed. Was told by store associate Michael that just means any games on that the list is guaranteed to be at least worth $20 in trade. The fact is, all the games on that list are worth a trade-in value of $20 or more! Also, nowhere does the fine print affirm what he told me. This is either a case of false advertising or an inept store associate. The trade-for Mario at the time was $29.00. Mario was on the list of games that included the $20 less towards a new game. I was trading for a new game. Simple math would be $29 trade + $20 less the new game price = $49.00. Again, either deceptive advertising or a misinformed sales associate. Never going back to this Game Stop or probably any in the future. Planning on letting my...

Worst Game Stop Ever just went in there to buy a mic for my Xbox One For $40 because it said it comes with an adapter piece. So Ashley one of the two rude workers there just grabs whatever box she could and rang up the wrong box a different version of the Headset for $30 BUT WITH NO ADAPTER piece in it. then i go back in the store about 2min later (i opened the headset it in my car outside). the i go back trying to be nice about the situation and just said hey i think there was a miss understanding. Explaining that there was no adapter piece like the display box said there was. she replied that "those kind of headsets didnt come with the adapter piece anymore" even though the display box clearly said it did on the box. Then the other worker Jeff was giving me attitude like he didn't want to help me like i was a waste of his time even though i was the only customer in the store at this point! he took the headset box away from me, looked at it and said "I don't think we have another headset in your piece range $30". EVEN THOUGHT THE STANDARD XBOX ONE HEADSET ARE $30 BRAND NEW RIGHT BEHIND HIM and when i pointed that out he turned around with attitude looking clueless and made the EXCHANGE WHICH CAME OUT TO BE THE SAME DAM PRIECE AS THE ONE THEY TRYED TO SELL ME WITH NO ADAPTER......

MORAL OF THE STORY, THEY ARE RUDE ASS PEOPLE WITH SUCKY CUSTOMER SERVICE ID RATHER GIVE BESTBUY MY MONEY WHICH IS A FIVE MILE DIVE FROM ME BUT SCREW IT THIER...

Very rude and will give you wrong information. I would stay clear of this location run very poorly. The manager is rude and condescending. This all spawns from me calling asking when I can pick up a pre-order, I was told Thursday at 12 was the soonest. I adjusted my schedule to make it there when I arrived I asked for my pre-orders. The manager was the only one in the store, he said this game dosent come out until tomorrow. I asked about the staff member that gave me the wrong information. He said again ruder the game comes out tomorrow all my staff know this, I don't know why you heard different. The fact that the manager did not ever attempt to show compassion for what I just had to go through, will make me never return to a gamestop and I will tell ever other gamer I know about how I...