Chick-fil-A

Several weeks ago I went through the drive-through to grab lunch. Upon almost finishing my lunch, I bit down on something very hard. It was a stone from a piece of jewelry. I contacted the store immediately and let them know what it happened. A gentleman by the name of Pepe, who introduced himself as a manager offered no apology, rather said that it would have to be “investigated” and then they would call me back. A couple days went by and I received no return call. I called back to the store and asked to speak with someone else and was told that they would have a general manager, Jacob, contact me, since I had not been called back from my previous inquiry. A few more days went by with no return call. I contacted Chick-fil-A cares and let them know that I had had some issues that are going unaddressed. I shared with them It had now been a couple weeks and I was really frustrated because I could have broken a tooth, it was disgusting to find foreign objects in my food, and in my mouth while chewing, no one had even offered an apology at this point, and I was also told by a Chick-fil-a cares rep that there should not even be jewelry worn in food prep areas. Even worse, I had no idea what type of jewelry this stone even came out of, or what part of the body it had been on. The Chick-fil-A rep assured me that my complaint with Chick-fil-A cares customer service line would be sent to the store copied to leadership and to the owner/operator of the franchise. They also assured me that I should hear back from someone at that site. More days went by without a reply. In total I contacted Chick-fil-A cares three times. They even told me they escalated it to their supervisor at the cares line. After five attempts to contact Chick-fil-A And get someone to address the issue of foreign objects in my food, I contacted the health department. The health department responded to me very quickly. They also contacted the location and were told that the issue have been resolved And someone from the store had communicated this to me. Unfortunately, this is not true. To this day, 5 weeks later, I have never heard back from Chick-fil-A with even an apology for finding a piece of someone’s jewelry in my food while eating it. I am disgusted and disappointed. Do not eat at the store. They clearly do not care about their customers.

I have included a picture of the stone affixed to a piece of tape.