Chick-fil-A — Restaurant in Sheridan

Several weeks ago I went through the drive-through to grab lunch. Upon almost finishing my lunch, I bit down on something very hard. It was a stone from a piece of jewelry. I contacted the store immediately and let them know what it happened. A gentleman by the name of Pepe, who introduced himself as a manager offered no apology, rather said that it would have to be “investigated” and then they would call me back. A couple days went by and I received no return call. I called back to the store and asked to speak with someone else and was told that they would have a general manager, Jacob, contact me, since I had not been called back from my previous inquiry. A few more days went by with no return call. I contacted Chick-fil-A cares and let them know that I had had some issues that are going unaddressed. I shared with them It had now been a couple weeks and I was really frustrated because I could have broken a tooth, it was disgusting to find foreign objects in my food, and in my mouth while chewing, no one had even offered an apology at this point, and I was also told by a Chick-fil-a cares rep that there should not even be jewelry worn in food prep areas. Even worse, I had no idea what type of jewelry this stone even came out of, or what part of the body it had been on. The Chick-fil-A rep assured me that my complaint with Chick-fil-A cares customer service line would be sent to the store copied to leadership and to the owner/operator of the franchise. They also assured me that I should hear back from someone at that site. More days went by without a reply. In total I contacted Chick-fil-A cares three times. They even told me they escalated it to their supervisor at the cares line. After five attempts to contact Chick-fil-A And get someone to address the issue of foreign objects in my food, I contacted the health department. The health department responded to me very quickly. They also contacted the location and were told that the issue have been resolved And someone from the store had communicated this to me. Unfortunately, this is not true. To this day, 5 weeks later, I have never heard back from Chick-fil-A with even an apology for finding a piece of someone’s jewelry in my food while eating it. I am disgusted and disappointed. Do not eat at the store. They clearly do not care about their customers.

I have included a picture of the stone affixed to a...

The worst experience I’ve ever had at chick fil a. They have a level of standards when it comes to customer service and they were not nice at all. I just moved here from Florida 2 weeks ago and never thought I would this upset over chick fil a. I was on a very important phone call in the car when the lady came up to me To take my order, I looked at her and kind of signaled to give me a minute she walked away from me without me even noticing and I even rolled down my window and no one came back up to me,I turned around to look at the workers and some of them looked at me but no one acknowledged me to take my order. I then proceeded to try to order at the call box and no one answered there, so I ended up going to the window to order and the lady said I had to go back in line and wait all over again, I told her I am not waiting in line again and she started to argue with me and raise her voice being very rude. I’m not sure if she was a shift leader or a manager because she had a different shirt on than the rest of the workers. It made me so upset and disappointed in this establishment. Instead of kindly taking my order at the window and letting me know for next time to make sure I order outside with the workers she wants to get an attitude with me and didn’t even work with me at all. To make it even worse all I wanted was a milkshake, they could of made the order at the window. I’m sorry but I will never go there again. I ended up leaving and going to another chick fil a that was much kinder and respectful. Another incident I’ve noticed that is not related to this is I was in line in the drive thru and there was a semi truck driver who wanted to come in and order food but they are closed and so we offered to help him and order for him or come in the line at the drive thru and the workers came out to kick him out saying he couldn’t be standing in the drive thru but how else is he supposed to get food??!! This was so wrong and I felt so bad for the guy. THIS WOULD NEVER HAPPEN IN FLORIDA!!!!! This chick fil a...

This location is the exception to CFA's consistentcy-- as a matter of fact, the one thing you can count on from this location is inconsistency. I'm not sure if theres been a recent change in operators or management here, but the service has declined signficantly. I ordered a lemonade and fries for curbside-- i had both dogs in the car and the top off the jeep and didn't want them to follow me in. I waited 35 minutes before the order just disappeared through the app. Called the store and I was brought cold fries, a tiny lemonade but they threw a brownie in to make it better? No apology. Not two days later, theyre out of mac n cheese 90 minutes before close, and after waiting 15 minutes for my carry out order, the guy comes out and tells me theyre out of mac but if i wanted to wait 20 minutes they would give me some. Brownie in the bag to make it better apparently. Tonight I went 45 minutes before they closed, explicitly for a peach shake. They pulled a McDonalds and claimed they were out of ice cream for the day. Its june, two days after the peach shake was released, and some punk decided to clean the ice cream machine an hour before close. If i wanted just chicken i would have driven 20 minutes the opposite direction to get canes.

I get things happen but this is amateur stuff and CFA is in the pro league as far as fast food is concerned. I eat a LOT of CFA, and any other location goes above and beyond to make things right without even asking-- this location needs to up their...