Riddle's Jewelry - Sheridan — Local services in Sheridan

Brought in my wedding band to be soldered with the engagement ring, both of which are family heirlooms, and had no idea what I was getting in to. They cracked the band and soldered like a 12 year old let loose with a welder.... I brought it in to be redone, but was told they couldn't fix it without removing the original inscription my grandfather had written in for my grandmother. They offered to replace it with a new inscription, but that wasn't the point. It looks only only a little better now (at least the band isn't broken anymore), and the original inscription is completely gone. I replaced it, but my grandmother was still heartbroken to see her message gone and her ring in such sad shape. Maybe it was just an off week for them, but I'm definitely upset that this family heirloom was done...

Every visit I have made to Riddles Jewelry has been extremely positive. The management and staff are top notch and go above and beyond! I took my ring in for a cleaning and not only did Daelene clean it she gave it a thorough checking to make sure no stones were loose and that it was in tip top shape. On every occasion I have been in the store I have noticed the kindness and respect the employees give to their customers as well as being knowledgeable and helpful. If you are looking for jewelry of any kind or watches or need repair for any of these items I highly recommend...

My husband purchased two rings from here for me. I went in last week to get one resized. I vocalized the size I liked and they talked me into going smaller, saying it needs to “have resistance.” When I picked the ring up, it was tight but it fit. After a while it started to get really tight so I took the ring off, but in taking it off it cut up my finger. We called and asked them to resize it and they said we would have to pay again. We will be taking our business elsewhere...