BedMart Mattress Superstores — Local services in Sherwood

We purchased a mattress from BedMart this last weekend, replacing a 20 year old Tempurpedic that was just done. After doing countless frustrating hours of research on the internet we decided to just stop by the BedMart here in town to see what they had to offer. Rich greeted us as we walked in. We were the only customers there for the entire hour, which was refreshing (it was a Sunday morning). Rich was very chill, and very informative. There was never and pressure to buy. He knew his products well. We actually had a good time there trying different mattresses with his guidance.

We used their "BedMatch" system (it was called something like that). It is a system that measures your "presence" on a mattress in different sleeping positions and then determines what kind of mattress may be best suited for us. Does it work? I don't know yet, but it did identify that I would prefer a "soft" mattress, and my wife would prefer just a lightly more firm (but still somewhat soft) mattress (we were pretty close). This aligns pretty closely to what we thought we wanted as well. Rich then proceeded to guide us through a bunch of A/B type tests with different mattresses.

In the end we selected a mattress made by a regional manufacturer, and an articulated base (which we entered the store thinking we did not want, until we tried it. Hey, were not young anymore... They are really nice.) It was delivered the next day, set up, and the old Tempurpedic (which weighs a ton), box springs and frame was hauled away for a reasonable price.

We need to break in the new mattress for a while before we can fully tell if it was the right choice. But BedMart has a 120 night trial period to make sure we have the right mattress for us. If we decide to swap it for a different model, BedMart is happy to do so.

This experience beats the heck out of trying to shop for...

This is the place to go if you're looking for customer service. Buying a mattress can be an awkward experience for some. You enter the store, meet a stranger who wants to sell you something and then you start getting prone in front of them in your street clothes on the most intimate piece of furniture you own. On top of that, you''re trying to "remember" how each one felt as you bounce around playing musical beds, and trying to memorize the prices along the way. JEREMY KIRK at the Sherwood store took all the awkwardness away with his to-the-point questions of what we wanted. Within minutes, he helped us narrow down our choices while making us feel comfortable about being confused at times. He was patient and knowledgeable. He gave us a great deal and we thank him so much for all his cheerful and sincere helpfulness. Daryl and Carlos, who delivered the mattress were prompt and pleasant. Thank you, BedMart. This was an EXCELLENT...

We had a really great experience purchasing our first "nice" mattress here (after years of sleeping on cheap hand-me-downs). We decided to purchase a Tempur-pedic, and although it is a little pricier than some of the other models, it was worth it for us. Also, Rich did not just point us straight to the expensive model either; he showed us many different budget-friendly brands as well, but we were hooked on the Tempur-pedic. He was really patient with us as we laid down on at least ten different beds and he answered all of our questions quickly and honestly. He was never pushy on any part of the process and made it all easy-to-understand and enjoyable. We also got a hold of some really good Labor Day sales, as well as some additional items (mattress protector, pillow) that Rich threw in for free! Overall, it was a good shopping experience and we would definitely recommend this location. I am excited to see how we feel...