Target — Local services in Sherwood

Customer service and products. Today while stopping in for some basic items and a table cloth I was near the curtains not finding what I needed and asked a nearby associate, Joshua, where table cloths could be found. Not only did he know just where to find them he actually walked me down to that aisle when he could have just pointed me in the right direction. Either way would have worked for me, but having worked in retail before this is always a step I consider as great customer service, especially these days. Once I found what I was looking for I ended up back in the area Joshua was working and because he had been so helpful before asked him the best way to get a 7x10 rug to the front if I wanted to purchase it. He automatically walked me back to where the rug was and said it would be no problem for him to get it to the front for me. He then waited until I was finished checking out and then loaded it in to my car. While I'm fully physically capable of executing all of the loading and unloading and I have no doubt Joshua knew that as well, it was nice to have it all taken care of so efficiently. His attention and assurance that it was no problem at all coupled with his great attitude on an early Friday morning was a stand out experience in customer service and probably the reason I spent about $250 more than planned :) Joshua is the kind of employee you want...

I don’t usually write reviews. But, I’m making an exception. I live about 40 minutes from the Sherwood Oregon Target store. And yes, there is one closer to me. I used their shopping services last year because it was on my way home from my doctors and convenient to get to. After going that first time, I’ve never went to another Target. On more than one occasion they have went out of their way and gone the extra mile. This morning tops it off. I HAD TO WRITE A REVIEW! I was getting ready to go pickup an online order. I noticed that they had run out of two of the things I ordered. These were part of an online, buy 3 get a $10 gift card deal. I called to ask if I could remove and refund the remaining item in my order so that I could make another order with three items in stock in order to get the promotion deal of $10 for next time. I was put on hold for a second and they came back with an even better offer than I had asked for. They left the tide pod in my order and added the $10 gift card anyway! Without having to do a whole new order to get that promotion!! It’s not a big thing. But, everyone can use a little kindness in their lives, and it’s the little things that count. So, this is a HUGE THANK YOU to the SHERWOOD, OREGON TARGET!!...

The only reason I am giving such a low star rating is based on my online experience. I am a very dedicated in-store purchaser. I love the store and staff at the location on SW Hall Blvd in Portland, OR. I recently made a purchase of some men's sandals I saw in store and bought a tank top to bring my total up to the Free 2 day UPS shipping option. My order was split in two packages. The first part, the tank top, arrived on time and the other item, which was the item I shopped for originally, was "attempted" for delivery by a local UPS driver. The driver knocked so quietly and not who a human being should knock at a door, I didn't even hear it. But by the time I got to the balcony, they had driven away. So the package went to a local UPS Access Point. So, based on the hours, who knows when I will get it. I called Target and nothing could be done except to resend my order UPS 2 day for free and give me a $5 gift card. First and only time I will be ordering online.

Since my review went up, someone responded and I was assured that my experience made an impact and that my opinions mattered. I just might start ordering online after...