Big 5 Sporting Goods — Local services in Shoreline

My 9 year old son and I visited the Aurora Village (Shoreline WA) location earlier this week. We were shopping for baseketball shoes. We went to the shoe section and found the style he liked. I then went to find a staff member to measure his feet.I guess I should add that when I found him he was leaning over counter chatting with a young lady that was working as cashier. The young man measured my son's foot and said he wore a size 9. I thought this odd as his last pair was a 3 1/2. When I questioned him he said he doesn't work in shoe department often. As this young man went to find the shoes in the back room, he stopped and said "actually, it is about time for my 10 minute break. Okay if I get someone else to help you?" I was shocked and said "yeah, I guess." The young man comes back a few minutes later and says the "dude" that will be coming to help you is helping someone in gun department but would be over in a while. I replied "seriously...oh well, I guess I will have to wait." So we wait for about 10 minutes and I see the entire staff (4) congregating around the counter area. As we are leaving one of them mumbles - "thanks, have a good night." I couldn't let it go - I tell them that the young man needs to develop a work ethic. The young man asks one of the others "didn't you go to help them?" The guy replies "no - I didn't." No apologies, no offer to make things right. Unbelievable. I tell them I have been in many times before but I guess I should go to Sports Authority. Again - no offer to make it right. Shrugs, mumbled apologies and then back to their conversations. The staff seemed to think it was humorous.Too many options besides Big 5. Sign me - A Former Big 5 Customer. I was very impressed with Sport Authority - helpful, friendly and...

I have been to this Big 5 multiple times before to buy shoes & other sporting goods & have had good experiences (5 stars). This time I was in to buy a 1-day only sale item of a blue tooth speaker that I was notified about by being on Big 5's email list. They had no inventory out but a guy waited on me & we finally located one in a locked glass case. He got it out & it was the only one available; no original box or instructions. He didn't seem to care about the speaker or me. Because of no instructions I decided not to get it. While makjng that decision the guy that had waited on me disappeared. Previously he seemed somewhat distracted & indifferent; no help to call another Big 5 to see what they had. So I Googled the next nearest Big 5, called them from my cell phone & a nice clerk checked for me that they had the item I wanted in stock. Another guy at the Bug 5 I was at went on the computer & verified inventory quantity at the other Big 5 (he was more attentive & helpful). So I disappointedly made the extra drive to the other Big 5 & bought the speaker. It was unacceptable that the 1st Big 5 did not receive any stock of their email promoted 1-day sales item & give such indifferent service at the beginning. But I will be back to buy more shoes when I need them, but those purchases are easier. Sorry that they were more...

walked in and asked if there was any lunch boxes for construction sites. pointed to the back wall. there were some on the top shelf (very high) but couldnt decipher between them. walked around some and decided to just leave as it didnt seem important to notice I couldn't find what I was looking for. walking out, there was a young man spraying the counter that made eye contact with me. I told him what I was looking for and he actually led me to the limited space they were in. he actually helped me. I get that sales and cashiers get busy. I get that they have many things to do and are interrupted often. but please, remember your customers do as well and l. for myself, I am a bit more than lost in this type of store. I dont expect too much, just a bit more than a quick direction. also, if you see someone like me wondering, check in. I know I would...