Verizon — Local services in Shoreline

I would never recommend going to this store. I am going out of the country for eight months in February, and since there is no Verizon there I was seeking a way to use my phone there until I get back while keeping my account open here. I also wanted to see about how to fix my screen since I dropped it and I have insurance. I walked in and got set up with Nick, who was the most rude person I have ever seen working in customer service, he never smiled, nor greeted us. When he went to help us he didn't say anything, he just stared at us in such a disgusting way until we said something to him, We told him my situation, and went through the options. I asked if there was a way to unlock my phone and put my line on hold until I get back, he said Verizon doesn't offer unlocked phones anymore and that I can only put my line on hold for three months, he then tried to tell me I would have to keep paying for services I won't use, so wasting money for nothing. I asked about cancelling my line until i return and he said I couldn't do that either. So I accepted this and thought I'd just get a whole new phone service once I'm there. So we move on to the problem of my cracked screen. He gave me a card and told me to call the number and to file a claim with Asurion and that it would cost $30 to fix it the same day. All while giving us the same disgusting look like we were trash, it felt so degrading! So I call Asurion and they said they could not fix my phone, just replace it and I was never told why! They said I'd have to pay $200, so I walk back in and thank God I got the sweetest lady to help me, and she should be recognized for her service, she was very patient and kind. I don't remember her name but she wore these very pretty colored contact lenses. She told me to call the place that fixes the phones directly and tell them I have TMP and so I did and they said I need a claim first, so I go back in and the same lady was still nice, and said try to call Asurion again, tell them that Verizon covers all phones for service and repairs starting that day, and if they deny to ask to speak to a manager. So I call gain, and again, and each time the lay just looked at me and smiled and gave me more advice, she then went to the gm who told her Verizon, does indeed, cover service and repair for ALL phones. So then she calls Asurion for me and apparently it's all phones except for the one with the edge screens. (I have Samsung Galaxy S8+). Which is weird, Verizon has a sign in their store stating they cover service and repair to all phones, I ready the whole thing and nowhere, even in the fine print did it say that some devices aren't covered. So I'm basically paying for a service I can't use. Totally false advertisement! Then I call Verizon today, and found out my device actually IS unlocked and I can just put a sim card in it and be done! Not only that but Verizon had no problem suspending my line until I get back to the US. The guy at the store was wrong about everything, and here I am, got everything I needed done except for fixing my phone due to Verizon's false advertisement. This was the worst customer service I've ever dealt with, and I will not return to this...

Update: I responded to the comment left for me on here as a response to my review and provided information through the link given to me. Nobody contacted me. I felt so positive about this when we first switched over from Comcast, but every interaction after our initial setup phonecall has been very disappointing. Still waiting for the credit we were promised during that first nightmare visit, but instead we just got a nice $500+ first bill.

We have had a really bad experience here so far. Originally, we set up our plan on the phone. The customer service was great, we were given many incentives to sign up, and were told we'd be able to add a family member as an account manager so he could go get his phone in another state. We visited the store in person after being unable to do so online and were there for close to 2 hours (with our 3 small kids) because they couldn't figure out how to add the account manager. We were told "the reps on the phone often make promises we can't keep.".... Firstly , please get your employees on the same page. Your customers make financial and impactful decisions based on the information provided to them. Being bounced around and told nonchalantly that it always happens speaks absolutely horribly of your company. After the first hour or so, Joseph, the manager, assured us it was fixed. While driving out of the parking lot, we discovered it still was not working and had to go back for a significant amount of time while they figured out how to get our family member on the plan and able to get a phone. A couple days later, my husband (with 3 kids in tow) brought our trade-in phone to drop off at the location, which was the drop off method set up for us during set up. During his 45 minute wait to complete a pre-arranged "drop-off", he asked for them to allow our 4-year-old to use the restroom. They declined to let him and because of the wait times our kiddo had an accident and was embarrassed and ashamed. I'm having trouble understanding why we couldn't drop off the phone as agreed, which would have prevented a lot of stress and mess. After the "trade-in" I have received several communications that our trade in was expired and cancelled, but no confirmation it was successful. As of now our next bill is estimated to be several hundred dollars and does not seem to reflect the amount paid up front (for device taxes), the credit promised after our 2-hr visit, or our completed trade in. Additionally, we were offered an Xbox with sign up and have yet to have any success claiming it. The dismissal of what was told to us on the phone is frustrating and upsetting. If they can't follow through with the service we signed up for, what will be done to...

Having moved to WA, I was looking for an ISP and unfortunately, didn't have much choice in my area except Frontier and Comcast. After some online research, I chose the lesser of 2 evils, Frontier.

Pros:

1. Their tech guys are good. The guy that came to install the service appeared knowledgeable and took time to work with me to make sure that the service was up and running. I'd several things going on at the same time and had to leave him unattended at times but he did his job and nothing in my home was "misplaced". The service went down a week later and I'd to call in. The guy on the phone explained to me what he thought was the problem and worked with me to resolve it. It was a welcome difference from some tech services who read from a manual and don't understand a thing you say.

Cons:

1. They lie; about everything. When I placed the order over the phone, I didn't want to run a credit check but was willing to pay a security deposit instead. When asked when I'd be refunded the deposit, I was told 4-6 months with good payment history. Later, their billing told me that it's take a year or more to get that money back. The same sales guy gave me an installation window of 6 - 10AM. The tech guy showed up at 10 and said that the actual window was 8AM - 12PM. There was a $5 credit offered if I signed up for auto-pay. When asked when could I sign up, the sales guy said that I could on the same day of the installation. Their billing later told me that I'd have to wait until the first bill arrived. I called in on the same day of the installation and they said that they'd set me up for auto-pay; time'll tell if that's true.
2. They didn't tell me that the FIOS service needs a giant box installed in my apartment. The apartment management wasn't happy about that when I told them. Time'll tell if letting Frontier drill holes in my wall will translate to holes in my wallet.
3. The cost if on the higher side for the internet speed that I'm getting. There're smaller providers, unfortunately not in my area, who offer faster speeds for the same fee.

In a nutshell, don't trust them. Record everything they tell you or get in writing. Keep an eye, or more,...