Kitanda — Restaurant in Shoreline

I've been going here regularly since it's opened. Energy Bowls are good. Went yesterday, ordered two, and got yo the counter & they nonchalantly attempted to UPCHARGE ME. I asked, and they said, "Oh, we're aware that our menu board is incorrect, but this is the new cost. $12÷÷÷" for HALF of a bowl of Acai (always dependent on the servers' mood) and a few berries🤦‍♀️ridiculous!!! Explained that it wasn't right to charge another price WELL AFTER you've placed an order from a priced menu board. They say, "Oh, sorry about that🤷‍♀️, do you want it or not?" I LEFT & WILL NOT RETURN!!!! Unfortunately! ALL to lose a customer, and $23 sell, and reputation. Not a company I want to represent nor give my $$ to. How hard would ot be to swallow $4.50, honor price SYATED ON BOARD & keep a regular customer. CHANGE YOUR FREAKIN SIGN!!! So ALL KNOW THERE IS an AWSOME ACAI PLACE IN KENMORE- not too far from this location- TROPICAL BERRY- And they're very personable, great service, and delicious options for Acai...

I went to the Shoreline location on Monday and the lady who took my order in the drive-through was extremely rude and condescending which I understand. She probably hates her life but to take it out on a customer that was being nice was unnecessary. Our sandwiches came cold with sausage when I asked for bacon and I ordered a tropical mango smoothie and was given an Açaí I then asked the worker if this was tropical mango said it was even though clearly was not. I just took the drink anyways because I didn’t want to spit in my drink. The girl who took my order was young with dark hair. Used to come here all the time and now I won’t. I see why there was no lines when I arrived rude customer and waiting up to 15 minutes for one drink is crazy. I see a lot of reviews about bad service and I’m not surprised as barista myself I’d never talk to a...

The food is great, if they give it to you. I don’t know why, but this particular Kitanda has terrible service. I order from them regularly and more often than not I am missing items. How do you forget a whole coffee when it’s the most expensive part of the order? After having that happen this morning, I’m done with Kitanda.

Besides their bad service, they’ve also been experimenting with raising their prices using a ghost kitchen. I used to love Kitanda and went to the U-District restaurant for years. I’m annoyed that they can’t actually provide decent service from their Shoreline location. It’s impossible to get a good rating on your food when you don’t provide the customer their food.

Please get it together. And knock off the ghost kitchen nonsense when your everyday business is failing to give people their...