James Avery Artisan Jewelry — Local services in Shreveport

I came in store a few weeks ago to purchase more charms to add to a bracelet. Upon waiting I noticed the store did Klarna which is a service I’m familiar with. So I decided to purchase another bracelet but this time I wanted to do it through Klarna. I informed the team member of what I would like to do. So I opened the app and proceeded. When I asked her how to get it to where I can use it in store she was very uneducated on how to help me. My boyfriend even went to the extinct of trying to google it because the lady helping was no help. And instead of trying to find out through another staff member she just stood there looking unconcerned. I really wish I knew her name but it was the mid 40s-50 lady with locs. My problem is if you offer a service please be knowledgeable about the services you offer. I ended up just going ahead and paying for the bracelet regular due to frustration. I usually have a great experience at this store with others. I was very...

I've been twice just in the past 2 weeks because this location has everything. They have a good variety and offer alot of services. Although it's my closest store its 40 mins away so when I go, I do as much as I can. Christie did 7 charms for me. She was nice and helpful. This second visit was terrible. Shanneal has the absolute worse attitude. She was not informed on policies or at least pretended to be when we needed to swap to smaller size bracelets. My sister was gifted 2 of the same charms for her birthday 3 weeks ago and even exchanging that prompted the lady to be confrontational. We tried to keep it all seperate for ease. She was rushing to get all the requests all for her to say one at a time 🙄. My family spends way too much in this store for a rude attitude. Its so funny though, I told some people in the group chat and they all knew who I was talking about SMH. This is a good way to...

Loved getting me and my girls and others gifts here until today ... I wanted to change my gold mother's love ring value of 150 for the silver one to match my daughter's and get a credit at least and the silver version ,remind you my ring cost what three of those in silver cost . I was told I could get 50 % value on a trade in ??? So I asked you mean to tell me i could end up paying more money for the silver version while also giving up the gold ? How does this even make since ,when in the past we have swapped out rings before for equal value ? I don't even know why I got gold in the first place ,but I wasn't tripping because of the past exchanges... I'm sorry but I won't step foot in another store that thinks it's fair to take 150 from me to just give me 50 buck worth if jewlery... I hope she just didn't know what she was...