KOOL Smokes — Local services in Shrewsbury

I was told by Bill, the manager, that he "stands by his merchandise" and that if I ever had any problems with something I bought from him, to bring it back and he'd make it right.

Well, I left on Sunday afternoon the new owner a of what I was told was a nice mod and tank set.

By Tuesday morning I was the annoyed owner of a useless, fried out paperweight box. I researched on the internet, and discovered that there are problems with the unit that cause it to potentially melt down or catch on fire.

I returned to the store, and to my dismay and despite promises made I was informed that my only recourse was to use the manufacturer's warranty. They refused to help me any further.

I also would like to point out that I discovered that they were aware of the problem with these units, and they continued to push them anyway.

BUYER BEWARE. Do not shop here. They are dishonest, and they will not stand by...

Bill and Drake know their stuff, I can tell you that. Went in not knowing what I was doing and was THOROUGHLY informed. Great atmosphere, music, couches for lounging and vaping, friendly staff. Went in expecting to leave with a vape and spend what I brought. The person working, Drake, told me to save up my paycheck because I get what I pay for. That just shows that customer satisfaction is what they are looking for instead of letting me spend what I brought in on a device that is not what I am looking for. All around great shop with...

Absolutely terrible service. Every vape shop I have been to, except for city vapor has set me up with a working kit. They dudes sold me garbage. Drake did not seem to know how to properly set up a kit, and when I tried to return the junk he sold me, he told me I needed a receipt. I found the receipt and he told I needed to wait until the owner was there. All a big waste of time. City vapor isn't mainly focused on vaping though, if you want a cheap little bracelete or eyebrow ring, they got your back....