Home Electronics & Specialty - RadioShack Dealer — Local services in Siler City

A local Radio Shack with almost everything you could need as an electronics enthusiast or hobbyist! They do still exist! Unfortunately....the last several times I have been in there, I was very dissatisfied with the customer service, and on my most recent visit, although they had what I needed, I left empty handed. I found what I needed and attemped to pay for my stuff. When their card processing system wouldn't read the chip on my card (which happens often with this particular bank's card) , I was told that I had to pay with cash. I don't often carry cash when I can just use my debit card, so that wasn't an option at that point in time. I asked if he could just bypass the chip feature and key in the card....as most merchants do when the chip doesn't work, and I was told that he could, but it would cost him more and wasn't willing to do that, and that I should "switch to a better bank, or be a little smarter and carry some cash, you never know when you might need it." Now, as a small business owner, who accepts cards, I know that he is charged more by his card processing company for keyed transactions, but it is minimal.....likely only about a quarter to half of a percent additional. Let's just assume that it costs him a whole additinal 1%......my total was only around $20.00....so, even at 1%, it would have cost him an additional 20 cents. It is my understanding that this was the owner.....his decision to make....so it's not like he was a regular empoyee who would later be repremanded for the additional 20 cents in overhead and chose not to get in trouble later on. The choice to lose a $20.00 sale was made instead of pay an additinal 20 cents. As a small business owner myself, I understand the whole maximizing your profit thing, but I also understand that at the end of the day, every sale counts. Like I said earlier, this place has a great selection of products in stock, and offer a wide variety of repair services. I have no doubt that they have a LOT of very happy, loyal, cash-paying customers, and for the sake of this place being a local, privately franchised small business, I hope that continues. I just won't be joining those ranks anytime soon. If you plan on patronizing this business...go for it, just take a hand full of cash with you. The bottom line for me is I felt that this was very poor customer service, mainly the comments about switching banks and being smarter and carrying cash. This review is not necessarily meant to be a bad review, just a heads up for those planning on shopping there.....TAKE CASH. Also, maybe just some constructive feedback to the owner from a less than satisfied would...

I order a Led lamp and kept it in is original packaging until I moved. When I opened it and put it together it did not work. Company would not refund or exchange item. But wanted me to understand that them keeping my over $100 was company policy. I will never order from them again and hope others...

Give three star for now was my first time coming to this place so far the employ are very nice, and the overall service was good. We’ll keep up updating as I continue coming...