Camp Bow Wow Silverdale — Local services in Silverdale

Response to the owner

I’m very much aware of the policy. I’ve read it and signed it for a reason. I’m okay with my dog being dismissed.

The issue in this incident was that we failed my dog. Instead of removing the dog that was causing issues, you removed the dog that was setting boundaries.

Now if you say there are more parts of the clip well I’m only going off based what was only shown to me but I know my dog and I know what provokes them. My dog would never intentionally “bite” someone unless they were given a reason to or handled properly.

It would be nice if we take responsibility for the error in judgment.

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I hate to write this review but after multiple conversations and a lot of thought I put into this, I feel it’s only right.

This review is to make awareness of the situation my dog was put into and hopes that this place train their employee to better handle a situation to keep both parties safe. At the end of the day this business is responsible for keeping their own employees and our pets safe. This business is responsible for educating employees on how to properly break up dog fights or avoid instigating them.

My dog was dismissed from cbw due to bitting an employee. I couldn’t believe it. My dog has never bitten anyone and is usually very submissive towards other dogs. I’d also like to note that this is not the first day care my dog has been to. He was at a previous day care where he stayed for a week without issues. We don’t go there anymore because we moved.

Now, I couldn’t help but be skeptical of people who say they were bit by a dog that doesn't have a history of biting . Things don't usually happen out of nowhere. So ask "what did you do to provoke the dog?". I hate to say it, but most people who work with animals, have no business working with them, either because they can't read body language, push the animal's buttons (Inadvertently or otherwise), or they don't know how to diffuse a situation that involves more than one animal.

So after being in my head all day after the incident. I called CBW if I could see the clip of the incident.. and this is what I saw..

There was a dog mounting my dog.. and the whole time that was happening the employee had his back turned and was not aware of what was happening. When the employee finally turned around, that’s when my dog was trying to tell the other dog to back off. Then the employee jumped into conclusion and attempted to grab my dog from behind by the collar until he’s standing on 2 legs because he assumed my dog was being aggressive. Now imagine.. My dog was already being bullied by a dog and then comes a human. He felt threatened and probably felt ganged up on and acted out out of self defense.

I spoke to the manager after seeing that video to go over what happened because I wanted to tell her how I felt about it but the whole time she talked over me, dismissed me a lot, and didn’t give me the chance to speak. I just wanted to get it off my chest but that conversation left me feeling so defeated and unheard.

The manager explained to me that the employee can’t keep his eyes on all dogs.. so ask yourself again, why is there only one employee watching a bunch of dogs? Why didn’t the employee use a slip lead to remove him, why didn’t he create space before stepping in?. It was a fully failed attempt to diffuse, and my dog got the bad end of it all and was punished unfairly.

I’m glad I watched the clip before judging my dog, and you can bet I pat him on the back and was proud of him for standing up for himself because I would’ve done the same. A non aggressive dog bitting in self defense if grabbed by the collar too hard. I couldn’t blame him.

Moving forward, I just hope no one will have to go through what my dog and I went through, and I only wish that they hire or train their employees properly to avoid another situation like this. I feel bad for the employee who got bit, but could’ve that be avoided? Absolutely, with...

*Update * I was not inadvertently on another site. There was no packet or anything provided. When we dropped our dog off and were told they didnt know the prices or how to work the computer but were ASSURED the prices had NOT changed since we last boarded our dog a few months earlier. Your business treated us horribly and now you're going to insult my intelligence? I've left many negative reviews AND reported your business. And yes after making a big deal out of the situation we eventually did get a military discount AFTER having to speak to three different people. Then I was told you no longer offer it and that They would 'just give it to me' because of the whole misunderstanding. I did not misunderstand. This is also not our first experience with unprofessionalism at your business. I have been hung up on I've been told by several employees that they don't know the prices, don't know how to work the computer and aren't sure how to make reservations. As the owner you should be getting your employees together for training rather than attempting to discredit my situation. Clearly, leadership is the problem.

If I could give this place zero stars I would. The people here are not trained to do their job and are very unprofessional. They don't have set prices despite what they tell you. There website always displays info that is cheaper than what they will actually charge you. Depending on the person you get your price will vary by hundreds of dollars. They offer a military discount sometimes but many of the employees don't know that. Most of the employees dont know how to use the computer. So when you drop your dog off and they tell you they can't give you a quote or a price but that it will be similar to the last pet stay they are lying. We were expecting to pay around $350. At pick up they said their prices doubled and now we owe $700. Very shady, inconsistent business practices. Its a shame they try to lure military in with a discount then tell you at pick up they no longer offer the discount. Do not use this place unless you want to be surprised at your pick up bill amount. I would not recommend this place to anyone, especially...

I had a terrible experience boarding my dog at Camp Bow Wow.

The night before drop-off, it snowed about half an inch. When I arrived, I was told daycare was closed due to the snow, but boarding would continue as usual. I was assured this would not affect the level of care my dog received.

Less than 30 minutes after leaving, I checked the cameras and saw that all the dogs were gone. Assuming they were briefly kenneled while staff took a break, I didn’t worry at first. However, as the hours passed, I became increasingly concerned. I kept watching the cameras and realized the facility appeared to be completely unattended. I called multiple times and left two voicemails—no response. By the time I finally saw dogs being let out for a potty break, six hours had passed. And with only two hours left before they were kenneled for the night, that meant my dog would have been confined for at least 16 hours straight.

Just before boarding my flight, I asked my neighbor to pick her up. With more snow expected the next day, I feared she might not be let out at all, given that just half an inch of snow had already led to an unreasonably long kennel stay.

Shockingly, my neighbor was able to pick up my dog with no verification whatsoever—no questions asked. To make matters worse, I still haven’t received a call back from Camp Bow Wow, even though it’s been four days.

If their policy is to kennel dogs all day due to snow, that should have been clearly communicated. Many pet owners might be fine with this, but my dog cannot handle being kenneled for that long. I should have been given the choice to make other arrangements. The complete lack of communication was unacceptable, and not being able to intervene when I realized my dog was in a situation I felt was unsafe was an...