La-Z-Boy Silverdale — Local services in Silverdale

If I could give 0 stars I would. My order for loveseat and sofa was placed on August 9th. When I tried loveseat in store, the power recliner made a grinding noise. I was told it was because it had been unplugged. I called back to the store prior to delivery and spoke with my salesperson to ensure they had checked out the noise. I was told it was fine. My loveseat arrived and was making the same grinding noise upon reclining so I haven’t used it. The delivery guys commented on it and wrote it down on ticket that loveseat was not working correctly. I called store and spoke to a guy as my sales lady was on vacation and he said he would have it repaired/ get issue resolved for me and would call me back on timing. No return call. I called customer service several times over a period of 3 days and received message saying call back between business hours which I was doing so it was frustrating. I finally reached a live person after several attempts who said no repair ticket had been turned in for me so I requested repair. That was August. It is now September 23 and no repair completed as I guess their one repairman was in an accident so now can’t come until Oct 8th. The sofa which was supposed to come early September is now to arrive late September(I can only hope). I’ve been without a sofa this entire time with a useless loveseat. If I could cancel my order, I would but I bought floor model which were on sale and I can’t return. I will never buy furniture again from Lazyboy. . Their customer service is the worst I’ve ever experienced and now I worry about future repairs if needed based on the length of time in getting a service guy out. I bet they charge me for the service call too which I will have to contest. What started as an exciting new furniture purchase has tuned into a huge hassle and...

My review is specific to addressing our purchase experience at the Silverdale, Washington, La-Z-Boy store, not specific to what we’ve purchased, since the items are not yet delivered.

The Silverdale store location we visited is closing, as they are moving to a new location not far away. We learned of the store’s closure and sale by signage in the general vicinity of the current location.

We were interested in recliners. It was great to walk into the store, be greeted in a friendly manner, and allowed to wander. All sales are currently final - store signage was very clear - and that was not a problem from our perspective.

Once we found our first choice, Catherine helped, and was wonderful. Asked good questions, listened well, and found us a second recliner with our criteria. Catherine reviewed everything with us, once we finalized our selections, inclusive of fabric / leather protection (we have a cat), warranties, and other pertinent info.

A note about what we bought - will return for another, more in-depth, review once we have had an opportunity to enjoy our purchases. We purchased 2 recliners. One will be delivered next week, as it was on the floor at the Silverdale store. It was so very comfortable, and hopefully it will be our experience one+ month into its use. The other recliner was not in store, so we test drove the equivalent in the 2-seater love seat. Also very nice. Very happy to save by purchasing on Final Sale, and also happy with the the 5-year warranty.

Updated 8 weeks post-purchase / 5 weeks post-delivery Both recliners are wonderful! One of us is pending shoulder surgery and the recliner will be most beneficial, especially with the electronic controls making adjustments so much easier. All in all, we are quite pleased with...

While I hate to give bad reviews this place has earned it. Bought a leather reclining sofa, recliner loveseat and recliner chair at the $13.5k price range on 9/2/24, receive products on 11/27/24 with every single one of them needing to be fixed. The recliner chair was replaced since it would no longer be profitable to fixed after 3rd attempt, only to have the replacement come with a hole in the leather and leather puckered/ not properly stretched. On the sofa the inside of sofa arms the steel is felt when leaning against it even though the arms have been replaced once. I was told this is how it's made although I verified on the floor model in the store it doesn't feel this way. 6 service calls later and furniture still not correct. While the staff is nice, apologetic and sympathetic the stores GM will NOT contact me and is always out despite dropping in the store several times when he is scheduled to be working. The staff confirms that my file is posted on his wall and they let him know that I stopped in again and he needs to contact me. No contact to date. Look at the Better Business Bureau page before making an expensive purchase as the quality of the product is suspect as Indicated by hundreds of complaints to the BBB and a reoccurring theme is management will not get back to you. Shame on this company for taking advantage of a disabled veteran and his family and Management not even reaching out to try to solve this...