HOM Furniture — Local services in Sioux City

Bought a reclining sofa and the footwell on one side has always been under filled. Rep has come out twice now, the first time to stuff a flimsy piece of foam in the foot well of the side that is so flattened (and has been from day 1); the second time yesterday to take that same piece of flimsy foam and rearrange it (rather than replace it with a better fill). His thought was that it keeps slipping b/c I put my feet up which I thought was the whole reason one buys a sofa with reclining capability. He offered no good solution other than NOT putting my feet up. As a senior I'm used to being unseen/unheard like this but when I paid nearly $1800 for a sofa, I expected all areas to be equally "puffy" with the proper amount of fill. Received a service call from some woman today who stated there was little that could be done to rectify the situation. The tech even noted in his report that the fill was slipping DUE TO MISUSE which is a bold face lie! She suggested ordering another type of padding but made it clear there were no guarantees it would work. This is what HOM’s...

My husband & I came to the mattress department at HOM in Sioux City on January 19th in order to experience the varieties of firmness & comfort on three Avocado-brand mattresses. We had previously been helped very much by phone with Melissa; she had answered initial questions & had emailed comparative prices. When we tried the mattresses we were accompanied by Russ & by Kyle, who were both welcoming & helpful. Kyle had a marvelous grasp of information about the Avocado company & about the three specific mattresses we tried. He demonstrated the accompanying adjustable base settings, and he answered many questions about the mattresses and about delivery options, warranties, and trial policies. He wrote a preliminary invoice for us to take with us. His thoroughness in offering information as well as in providing answers was outstanding. During the subsequent two weeks, Melissa did a marvelous job with us by telephone. She updated prices, placed the order, received my husband’s payment, and arranged for delivery. It was a joy to work with Kyle,...

I am very pleased with every aspect of my purchase from HOM Furniture. Our salesperson showed us everything in the style I desired and then allowed me time to visit with my daughter and son-in-law about my choice, even though it was getting close to closing time. She was quick and thorough in going through the purchasing process and thanked me for making my purchase.

The three gentlemen who delivered and set up the bedroom set today were polite, very careful, and quick. Honestly, I was amazed at how conscientious they were!

I had ordered a bedroom set from a competitor six months ago but ended up canceling it because it still had not arrived in their store. That alone wouldn't have caused me to cancel, but the fact that they never updated me on the status of the order unless I called, at which time they always responded, "Not sure when but at least a couple more months," was infuriating. I'm still waiting for one of the chairs to the dining room set I purchased in that store over six months ago! I definitely wish I had known about HOM...