Best Buy — Local services in Sioux Falls Township

3/28/25 FRIDAY 8:57PM So here's the deal, my wife and I pre-ordered 2 of the s25 ultra samgsung phones through best buy because they had an additional promo of a 200$ gift card for each purchase and we utilize the total tech plan through best buy.

I ordered the standard color and my wife ordered an alternative color available and we turned around and used the 400$ promo to purchase a new nentendo switch lite for one of our boys. This all happened on February 4th. Two weeks go by and I finally get my phone shipped to the store and my wife's was delayed, fast forward to March 24th which was this last Monday, best buy CANCELED my wife's order for her s25 with out notice, with out a phone call or email or anything, mean while we've been being charged for my wife's 2 phones the whole time, and we called both best buy and at&t and samsung to see what the delay was and they kept telling us it was a deal with samgsung and best buy. So my wife called best buy and she was told that it's a simple fix we just need to go into best buy and have them re order the phone and they were showing that she could get one by the 31st of March which is this next Monday.

So tonight we go until best buy, and we're informed not only can they not reorder the phone but that we also have to REPAY back the 200$ for that promo that we purchased the phone on. I was shocked to say the least, my wife was a lot less calm about it. So I was like let me get this straight, you canceled the order we placed with you, for unknown reasons other then he said it wad an automatic thing after so long of the order not being for filled, which was 100% NOT OUR FAULT. We just want to replace the order and have best buy honor the same promo that we purchased the phone on, the one we paid taxes for and started to pay for the phone On, and that's it. Now my wife has to take off work tomorrow at 1pm to go to best buy to hopefully get some thing resolved.

I'm so disappointed in this whole experience, and we always go through the AT&T store to purchase our phones so this was supposed to be a good experience under the assumption that this would go somewhat smoothly, but it's very quickly turned into a nightmare. I'm writing this on a review to hopefully get some resolve that carries some weight with the stores ability to make this right, we're not even asking for anything extra, we just want best buy to honor the agreement we signed up and paid for now for over a month.

OLD REVIEW BELOW.

My wife and I got the total tech plan with geek squad and it's been the best money spent. It's replaced 2 watches and a ring camera effortlessly, and if they don't have the exact product, they give you the full cost of what you paid to get another product. This location has great staff that Very helpful and courteous. A+ BEST BUY!

Still loving the total tech plan, and I can see that this best buy location has beefed up their staff so you don't have any issues finding what your...

Best Buy has been a go-to for me, going way back. I've been to a number of them over the years, and more often than not, my experiences have been generally good.

I do a lot of shopping on Amazon, but with electronics, sometimes you just need to go in and see it in person.

My past experience was pretty rough. I went in to purchase an auto start for my wife's vehicle. I was pleased to find one of the best on the market for $200.00 off of the list price. My wife went to go flag one of the floor employees down--he told her that he would be with us in a minute. Well, 20 minutes went by, and we came to realize he had forgotten about us after seeing him attending to others that had arrived to the store long after my wife caught his attention. So, I went around a few times and tried finding someone else. Didn't seem like anybody was available. So we wait some more. Finally, I went to the back of the store to find someone. An employee in appliances radioed for someone to meet us in the auto electronics department. So, we go back up. After another 20 minutes of waiting, I threw in the towel. As I was leaving, I told the door attendant that they could keep my business if he could find someone. Thankfully, this finally put up their red flag! So, I go back in, and my wife goes back to the car and waits. At last! Someone comes and meets me. He goes over the price, and assures me multiple times that the installation was included in the purchase price. As a matter of fact, he told that to the woman waiting behind me as well when I stepped aside to think it over. I ended up buying the auto start that day. But wait! It gets better.

Installation day comes around. I bring the car in to their garage--the installer was super nice. So he brings up the invoice. Turns out I haven't paid the installation fee yet! Wait, what? No, the installation was supposed to be included, right? Wrong! Apparently not only were we provided the wrong info, but their website failed to bill me for the installation at checkout! Again, the installer was very cordial and professional, reassuring me I was covered. Turns out, this has happened once or twice before. (Sarcasm, he said it happens a lot.)

So, this Best Buy is eh. Staff needs work, and they seriously need to go back to roots and work on their organization skills. Will I go back? Not as often as I used to. Don't get me wrong, it's an alternative. Definitely not my first choice, and I'll walk back through the door with way lower expectations, and far less patience.

Pros:

Price matching with Amazon.com Great sales from time to time Decent selection Generally friendly staff

Cons:

Communication issues Inattentive staff at times Lack of staff organization Short...

My mom and sister bought me a laptop for a graduation present. They spent almost 400 dollars on it when you include the almost $200 insurance plan they bought for it in case anything went wrong with it we could get it fixed. The laptop worked fine for a few months and then it started randomly freezing (wouldn’t unfreeze until I shut it down and lost everything I was working on), not holding a charge, and claiming that there were no WiFi networks when I would be surrounded by them. After losing several papers, I called best buy and they logged in remotely to “fix” the issue. Supposedly it just needed to be cleaned out and would be fixed. When that did absolutely nothing to help my problems I took it in to bestbuy and asked how I cash in my warranty and just replace it. They said they only do that as a last resort and would fix it first. I left it there for a week, (not an easy thing to do for a college student) and when I went to pick it up they said they put a new battery in it and again cleaned it out. It worked for about a month before it started having the issues again. It was finals so I struggled through that month before taking it in again. Again they said that needed to keep it, did so, and found nothing inherently wrong with it. So I took it home and it soon started having the same problem. I just held on to it through summer and figure I’d take it again before school started and demand them to replace it as my warranty stated it would do if there was something wrong with the computer not caused by me dumping liquid on it. When I did this, Best Buy stated you have to bring it in 3 times before they would replace it and it has to be done within the time frame of the warranty which had just expired. I brought it in twice and inconvenienced myself to have them “fix” it when really no one listened to what I said and actually attempted to fix my computer. I was also not told either time I brought it in that I would need to bring it in a third time to replace it, they just assured me that it would be fixed each and every time. I will never do business with them again as they sold my mom a piece of junk that does not work as they claimed and they were shifty about the insurance policy so they wouldn’t have to give me a...