The Furniture Mart — Local services in Sioux Falls Township

I've recently seen numerous bad reviews and just had to respond. We've bought furniture for living room, dining room and extra pieces for not a small amount of money I might add. I bought leather, REAL leather, from your store and I had enough sense to be sure it was real as I did not want any cheaper versions because I wanted longevity and durability. I asked and was shown the differences so chose my LEATHER furniture accordingly. I want to point out that this particular leather furniture in my living room is still there being used by a multitude of family and friends. This real leather furniture was bought at your store...some 17 YEARS ago! No service calls, no repairs needed and it is lasting the way I expected and was told real leather would. During the same time frame, I also bought wood coffee table and end tables, two bookshelves, a large corner TV shelf, sofa table and dining room table, chairs and a two piece hutch. Still in great shape and we've had enough family living here over the 17 yrs to have replaced our washer and dryer THREE times so there was plenty of wear and tear on this furniture! The point is that people should do their research on what they want to be sure that is what they get in the end. The other thing is that we had a wonderful sales lady in Anne Jellema that listened to what I wanted and why. She steered me clear of things other than those and she did not disappoint. Over the years I have recommended her to numerous friends and family and they were just as happy as we were. I know she is retired now but having salespeople that listen, guide, explain fully and definitely stay in touch with customers is always a productive thing and hopefully may avoid most of the worst kind of customer complaints. Anne did that for us. Customers need to contact the right people for any problems so maybe they will have less customer service issues. Thankfully, with all of our purchases, we had none!! We will be going back to your store soon when we are ready to either replace things and to add to...

Sorry to those who gave a poor rating. I had an AWESOME experience with Emelia Sumner.

I pre-shopped online for furniture stores in Sioux Falls (we live 1.5 hours away) on a Friday night. I called and was SOOO glad Emelia answered the phone; asked her if they had twin recliners, Emelia gave me the name of 8 off the top of her head without hesitation while I was on the computer looking them up. Since Emelia was so knowledgeable, I took her name.

The next day, we drove down to Sioux Falls to shop a few furniture stores but ended up buying at our first stop, The Furniture Mart because of the selection and Emelia. About 20 minutes from the store we called Emelia and told her we changed the scope of our search and asked her to put together some ideas for us before arriving. She was very gracious and I knew Emelia would make our visit efficient. Furniture stores can be intimidating to me!

Onsite arrival....... we were greeted by, yes, Emelia who made sure she understood our priorities and scope of what we were looking for. Emelia showed us items swiftly, steered us from one option to another strategically so we felt super comfortable with our choices as she took notes on which pieces we showed interest in. AND, as many shoppers probably do, we changed our priorities midway. Emelia was patient and asked us the right questions.

We are super happy with the pieces of furniture we found and the process was so smooth. Emelia listened, taught us, didn't push us. Emelia is super knowledgeable and I would highly recommend her due to her knowledge, patience, and great attitude! ...

I bought a leather reclining couch (Sophia, Cheers model) in late January. When it was delivered, one of the back sections didn't fit straight, which I pointed out to the delivery person. He told me it would "settle in." After he left, I discovered one of the arms was also scratched. I called the store, where the woman on the phone assured me that backs don't settle in, but that I would be able to keep that couch until the store could deliver a replacement--in three or four weeks. It was more like five weeks, but the couch they delivered appeared to be okay, until the right end stopped reclining in mid-April. I then had to wait four days for a technician to arrive and tell me that the entire motor had somehow shorted out and would need to be replaced--and that it would take three or four weeks for the correct part to arrive. When I called the store after he left, I had to wait on hold for customer service and was then told they couldn't deal with my complaint until they saw the technician's report but would call me back--in two or three days. To say that I have run out of my patience at this point is an understatement. Nor am I at all reassured by the comments from store employees, such as "that model has a great frame" or "nine out of ten times, we never have a problem with this model." You couldn't tell any of that by my experience with the sofa. Or with the store. I won't be returning any time soon unless this problem is fixed to my satisfaction--nor will I be recommending the store to anyone else as it was...