Kroger — Local services in Smyrna

Im writing this post because I do not have an opportunity to speak with management myself. So, I have to resort to social media and spread Kroger business openly. My name is Waneda and I have been removed from Kroger at 3240 S Cobb in Smyrna Ga for no reason. Kim, one of your employees have been lying to management for quite some time. Apparently she has told management that I am a thief, but yet, no merchandise has ever been found on me. Nor, have I been seen on surveillence or any such thing. She finally got her Supervisor friend Rose to call and assist the police while she stood behind her and watched. Kim works the night shift. She has colorful long hair. Everytime I see her she has on a backwards hat. This whole incident stems from a few months ago. I asked her nicely if I could dress alone. I was putting on my clothes in the womens restroom and she stood watching me. I asked her if I could have privacy. Obviously, this upset her. I do not live her lifestyle and would never condone it for myself. Also, I am not her judge, nor am I anyone elses judge for the lifestyle they live. I HAVE ALWAYS treated Kim with an underserved respect. It is underserved respect because her actions since that day have been very, very disrespectful. You dont press your lifestyle on people. That is not fair. If I was sitting outside under the umbrella, I noticed her watching me on different occasions. She would sit in the window and watch me. She freaked me out so bad one time I stood out of her sight with my back to the wall. This present day she had me removed by the police from the store and I am NO THIEF!!! I have never even been arrested, photographed or fingerprinted... I wont even taste the grapes in the produce area unless im interested in buying them because I would feel guilty. This is who I am. After she had me removed I noticed her following me for about a week. I no longer have that problem. But, she's made her presence known twice since that time. I have enjoyed thoroughly my family at Kroger: Bruce my boy with the gift of Subsandwich preperation; Virgil at checkout, Always joyful and with a smile; Ms. Gloria (Ms. Glo) The Chef whose Turkey and Gravy is off the CHAINZ (Hint, Hint Kroger); Bri, Ms. Serious, All the time... She know her job; Ms. Marie, whose samples in the back on sample row has her own special touch added; Ms. Martha, she just down right cool... #RealTalk Lol; The Cookie Girl, she always got watchu need back there in Bakery. Her and I got the same sweet tooth in common...😉; Then there's Cherie the cake lady... GOT SKILLZ on Cake Decorating!; Micheal; Ervin; Armani; Doug; Lisa; Elizabeth (Lizzy); Burger Cedric; Conner in Deli ("C"); Julio; Terry; Jerome (Big Brother J); Supervisor Kathy who have yet to read my book, HA! Lol just kiddin... (Kroger, dont trip, the vook is free) etc, etc... I can go on and on with this list... I am a woman who really do like the opposite sex. I like men and I would appreciate it if this young lady, Kim, would respect that... Thank you for your...

Last night (6/28) around 8:30pm I went grocery shopping at the South Cobb Kroger as this was the only time I had available this week. I went to checkout around 10:00pm. I stood in line as there were a few people in front of me. By the time I got to the register the cashier working told me she was closed and go go to one of the self-checkouts. I was confused and upset as my cart was overflowing with groceries (I spent about $400).

I asked to speak to a manager because I had entirely too many groceries to do self checkout. The young female “manager” repeated what the cashier told me. I explained that it was just too much and if someone could just ring me up I would bag. She went on to say they couldn’t and that the self-checkout has different sizes to place my groceries. She had no sympathy for her me even after I told her I was pregnant and just needed help. This “managed” had the audacity to look at my belly!

At this point I asked to speak to someone above her. I was extremely upset at this point because I shop here all the time. I’m practically at this store every single day because I’m always forgetting to purchase grocery items.

She goes and talks to another manager (I’m guessing). After it looks like they’re going back & fourth for a minute she comes back over and rudely says, “we’ll do it as a courtesy.” Then she points for me to move from register 15 to 14 while telling me she’ll ring me up. As I go to move registers she tells me “no I’ll ring you up on 15” and then walks off.

As I’m unloading my groceries the previous cashier starts to ring me up. During this time the male manager (I’m guessing) walks over (I’m crying at this point - pregnancy hormones?) and says he’s sorry. That it wasn’t a big deal and not to be upset. He goes on to say they’re understaffed and he’s not sure why the cashier didn’t place a cart in her lane so people would know it’s closed.

I kept trying to apologize to him because I felt really bad like I had done something wrong. He just keeps going on about how he doesn’t even use self-checkout himself. There’s never really sincere apology. Never one did he or the previous manager ring me up, but instead made the cashier do it.

I am just in shock about what happened. I love Kroger! There’s plenty of employees there who go above & beyond and that’s why my husband & I keep coming back. However, I’m just so upset about last night! I’ve never been treated like that before. At this point, I’d make the farther...

I keep giving this store "another chance" because once in a while they have it together and it is a pleasant experience. That only seems to happen when Managers are visiting. This morning I just need a few basic things….Spinach, a lemon, bananas, salmon, yogurt, dish detergent. Easy right? Wrong!

As usual I walk into the produce section which is empty (?) I found 1 bag of spinach which looked a little wilty but thought I could rescue it. There were NO bananas. There was a cart with boxes of bananas but no one putting them out. Not to mention I have never stepped into a grocery store that was completely out of bananas except for this Kroger and all of the time! I opened a box and helped myself to green bananas.

From there I bought 2 pieces of questionable salmon for $12. In the past I could at lease count on fresh fish but recently have had issues with getting any tilapia or problems with the freshness. :( From there I went for the yogurt only to find more empty shelves! Seriously????

I found dish detergent and went to the self checkout because the lines were moving like molasses. When I cooked my $12. salmon with the spinach and lemon I was so totally pissed off to cut into it to find dry meat full of bones! I wound up having a bowl of soup.

I have never left a review before because I though maybe they would get it together. I honestly think it may be worse than the last location. This is the closest grocery store to me and was so excited to not have to drive further to go to Publix but at this point I would walk the extra distance to Publix not to EVER set foot in this store again.

Management should be ashamed of themselves for allowing what has the potential to be a successful store go down the tubes like that!

I also am tired of having to pass carts full of returns at the front of the store as I am...