MF Phone Repair - Phone repair service — Local services in Smyrna

Like some of the other reviews I have read, the customer service and quality of works is extremely bad. I brought in my daughters laptop on Sunday and was told to pick it up Tuesday. I waited til Wed to get it and waited 15 mins for the to tell me it wasn't ready. All the while denying they even started working on it. They repeated what I told them was wrong had not tried to fix it until I showed up. I told them you could have told me rather that waiting for me to come up there. They asked for another day and I asked to call by the close of business the next day.

The next day I did not receive a call and assumed it was fixed and ready for pick up. I arrived 30 mins before closing and it took awhile for them to find it. Finally a young lady brought it out and said it turns on, "We downloaded a virus protection but not the mouse pad doesn't work. We don't know if it came in like that but we need more time." No communication at all, the young boy I was talking to is rude & looked away and paid no attention as I was addressing him with the poor service I was receiving. I asked to speak with someone and pointed out the old guy at the counter who happen to be the manager but no professionalism to step up and say so. He refused to come talk to me and said right here is fine. Talk to me from there. While I was telling them you could have communicated with we rather than inconveniencing me again by coming up here to learn they were not ready. This idiot SOB cuts me off and says "Are you done", like I am a child. I grab my laptop and leave.

I had to return because they did not give me my power cord. The same idiot doubts to see if I gave them a cord and says "now you are gonna listen to me." "I worked on it 3 hrs and you don't appreciate someone wrkin on it, and I was gonna tell you we are not charging you." Of course your not idiot, you had it 5 days and only spent 3 hrs working on it with no communication to me about more time or more issues. Money is not the issue. I expected to pay. It shows you are only in it for the money and forget the service. To be truthful idiot, the only reason it was free because you gave it back broken with another issues. You did no favors and I hope you feel the impact of your poor service, respect and lack of communication in your sales and throughout your business. I will not be returning and will spread my experience with any and everyone I know.

Response: Oh, course you were disrespectful. That's up to me to diside if I was disrespected. You must speak to a lot of your customers the same way if it took nothing for you to speak to me like a child. But that's ok, I matched your tone and service. Of course you have a line outside, duh only 2 are aloud at a time. In time they will learn about you and a few of your employees. The young ladies were kind and tried to be professional. However, you and a few of you fellas; let's just say you can learn a thing or two from them Me. Cocky. Next time while reading a lot of you negative reviews, (which seems to be a lot on here.), take some time and actually learn and improve your customer service rather than deny your actions. Not doubt you KNOW how to do phone and computer repair, however this is about your CUSTOMER SERVICE. Understand? Maybe if you did that than maybe you lines out side would be longer because of the service rather than because of social distancing. Hope this helps....

This place used to have really good service. I don't what's changed in the last couple of months. I used to live in the area but moved about 45 minutes away. When the screen of my apple watch shattered I could of went to four different places near my home but I had been to this store before and I knew the quality of their work as well as their prices. I dropped off the phone at 12:50 pm on 06/13/20 and told the process would take 2-3 hours. I called the store at 2:30 and was told to call back in 20 minutes. I called 20 minutes later just to be told that they were having difficulty repairing my watch. He explained that they had tried 7 different screens and the watch would power on but it did not progress beyond that. The gentleman said that he had some other screens and that he could try them the remainder of Saturday and that they would call me the next day (sun. 06/14/20) to let me know. I waited and finally called at 2:30 pm on Sun. 06/14/20. I was told that they were not able to fix it yet but that there was a part he would get from another store and the he would definitely call me on Monday 06/15/20 no later than 3:00 pm. That call never came. I started calling the store at 4:00 pm and never got in touch with anyone. I finally got a hold of someone on Tues. 06/16/20. That person told me that it was ready and that in fact the cost was $30. I wasn't sure that was correct but I decided to drive the 45 minutes and get my watch since it was fixed. I figured they would give the correct amount when I got there. I got there and they could not find the watch. For 20 minutes they searched. They asked me repeatedly for my name, the type of item I dropped off and the date I dropped it off. They told me they found it just for me to tell them that the watch they showed me was not my watch. Finally a guy came from the back, asked me the same questions again and then said "Oh the one we are having trouble fixing, it's in the back". Then a lady tells me it's in the back they are just putting it back together. WHAT!?! It's not fixed? No she says. Another 20 minutes later they give it back to me. No sorry. No explanation for what the problem is. They just handed it over to me. The guy who I assumed was working on it didn't explain the problem. NOTHING! Didn't apologize for the no calls. I am NEVER coming back here again. And they better fix these problems quickly. There were A LOT of unhappy customers there...

On May 10, 2019, I dropped my Note 4 on the pavement during volunteering at my daughter's field day. The phone was out of the case because the case was defective and the new one (Otter) had not arrived from Amazon yet. I called around and this store said they could install a new screen for around $70. When I got there the representative told me it cost around $80 or $85 but he would contact the manager to see if he quoted around $70. He confirmed with the manager that the $70 price quote was correct. Approximately 2 hours later I picked up my phone. The 1st thing I noticed there was a slight ghosting of my Gmail page underneath the lockscreen/homescreen. I did not bother complain because it was an old phone. Though I wanted to go in the record books for maintaining and keeping my Note 4 the longest, I was well aware I would need to get a new phone, so I figure no matter how annoying, I could live with the ghosting.

Fast forward 10 days, my phone slides out of hand and onto the floor. There is no direct drop and this is a soft slide on the back of the phone. I pick my phone up everything is intact (including the phone case) and perfect condition EXCEPT the top corner of the screen. Whatever they used to attach the new screen had come undone. With my receipt of a 30 day warranty I took the phone back. Their response was since I dropped it then I was responsible for having a new LCD installed for $150. My phone isn't worth that much. I had already paid $74.×× to have the screen repaired which wasn't done correctly. It wasn't the sliding of the phone on the floor but the fact the screen was never adhered properly in the first place that lead to a damaged LCD. Rather than trying to work a deal out with me for their negligence, I was informed I would need to pay $150 to have a new LCD installed. I declined and told them I would purchase a new phone, which I did. I purchased a Samsung Galaxy S10+. My only problem is because I can't see anything on my old phone, I am unable to transfer a few things to...