Batteries Plus — Local services in Snellville

Refuse to honor warranty without a 24 hour test of battery. I had a reputable shop check the car yesterday. The results of their test of the battery are below, it is a bad cell and needs to be replaced. We purchased this $278 battery from Batteries Plus 11 months ago. The BP store's test today showed "good -needs recharge". Clerk said maybe the car alternator is bad. Repair shop said alternator is fine (wouldn't the shop want to sell me a new alternator?) and the battery is the issue. I talked to BP manager, Sam, who again suggested a problem with the car itself or that we were not driving the car often enough. Anything but Batteries Plus honoring their warranty. I called the corporate office and was told the testing process is required for the warranty. I could buy the same type of battery to use in the car for now while they test the old one and if the old battery tests "bad", they would give me a refund. Or I can remove the battery myself to bring in or leave the car there for 24 hours. Seems like a scam to get a customer to invest in another battery from BP and then after 24 hours, customer will be told it is NOT a manufacturer defect and sorry no refund. The corporate office says if battery is below 10 volts the warranty is void because we did not "take care" of the battery. The battery should be on a charger if the car is not driven for 3 days or more. Strange how all the car batteries I have had since 1980 did not require such tender care and in cold climates. Batteries Plus just does not want to honor their warranty and stand behind their products.

UPDATE - We left the battery at the store about 5:30pm yesterday. The gentleman who removed the battery from the car was very helpful. I received a call this morning about 10:20am saying the battery would not fully charge so they would give us the warranty replacement. Sam apologized for us having to leave the car but that it is the policy. It was not leaving the car so much that bothered me as being told it could be the car despite it having been at a mechanic or that we were negiligent. I have changed the review from...

Take your money elsewhere, the Assistant Manager is rude.

I went in to fix a shattered Galaxy S7 screen and paid 201 for the repair. They didn't put a piece back in after the repair and the button was loose. So we went back and they said they would order another piece to put back in. The same day I noticed small purple lines appearing on the screen. Immediately got back in the car and returned the third time with the new problem. They said they would order a new screen, but at that point I just wanted my money back. I paid too much for a bad repair and was tired of having to go back problem after problem. I rely on my phone for work and to not have it hindered me greatly. The purply lines got worse and I lost the ability to see the majority of my screen.

A day later when I went back to ask for my money back, the Assistant manager was rude, seemed to not know what he was doing as a technician, and seemed to not know the prices. He told me that I only paid around 167 for the screen and wouldn't give me the rest of the money back, even though I paid 201 and online the repair cost 186.99 not including the tax I paid.

The Assistant Manager insisted on taking the defective screen that had been put in out and keeping it. We had to argue with him just to put the original screen he had taken out back in. On top of that, we never got an apology and the Assistant Manager was hostile, even making irritated faces as we interacted with him. The other cashier is the only reason I got my money back in full. He was amazingly nice and had been there when I took the phone in previously. The cashier was respectful and cared about the problems we came in with. Some of the other staff had been there on previous visits and they had been nice, it was only the Assistant manager that was rude.

Be careful if you go in, keep the receipt, and do NOT pay in cash. You may need to show a bank statement when they try to dispute the price if you...

If i was reviewing the workers alone it would be a higher rating but I'm including the send out service since it was recommended by the manager. My ipad was sent out bc the manager wasn't sure if his glass guy had the expertise to fix it with a slight mini dent. (Even though it had previously been fixed at another location in house without issue). I figured why not since the cost was the same and the difference in return time was unimportant. Well i get a phone call saying that somehow my previously working Battery had glass in it and they couldn't put a screen on it without first replacing the battery. So they have my ipad and it basically sounds like it will not be getting returned as the previous screen has already need removed. I Had to but the battery at an additional $100.. So now i feel like you screwed up your job and i got stuck with the bill or you lied and i got stuck with the bill.. Either way i was not happy..but again if it's strictly a purchase you'll be fine and treated well, they may have the skill set to fix some stuff in house, but be weary of send out recommendations... Maybe get a second opinion from another location. The one in Suwanee had no issues working with it previously. I only didn't return bc he had new guys who weren't completing their training for another 4 or so days.. But it still took me longer...