Nothing Bundt Cakes — Restaurant in Snellville

On 08/09/2025, I placed an online order that was scheduled for pick up on 08/16/2025 at 3:45pm. I arrived to the store on 08/16/2025 at 4:00pm. When I arrived, the store was full with about 15-20 customers all waiting. I could tell that people had been waiting for a while and it appeared tense in the store. I was still hopeful that whatever was going on did not concern my order since I had placed it a week in advance. However, when I provided my information at the counter and the associate checked in the back, she returned and stated "I'm sorry. We have been backed up today. Your order isn't ready." She offered to have me wait which is what I assume all the other customers were doing. I was unable to wait due to having a booked party across the street that was set to start at 4:30pm. I left without any cake for my 4- and 2-year olds birthday party. Thankfully, my husband was able to run to Publix and grab several boxes of cupcakes but that should have never needed to happen. While I was in the store waiting with the other customers, I noticed that there were two associates working the registers and delivering the bad news to everyone. I empathize for those young ladies in that position. There were at least two other employees going back and forth from the front to the back, and they never acknowledged the crowd of people. In fact, there seemed to be more focus on restocking the display case. I am confused by how the priority was for the display case rather than using those cakes for the numerous people who clearly placed orders, and may have even been like me that paid in advance. I called the store on 08/17/2025 to inquire about a refund for my unfulfilled order. I spoke to a female employee and was told that I would be transferred to a manager and then was placed on hold. Eventually a male answered the call, a bit rude sounding, and he gave me an email address to send my inquiry to. I sent an email to the provided address immediately after that call and included a copy of my order confirmation. I never received a reply. About a week and a half later, I went by the store in person to inquire about the refund. The employee I spoke with told me that they would need to get a manager, went to the back, and then returned saying they would need to take my name and phone number for someone to follow up with me. I provided the information and never received a phone call. I had waited another week and a half after that, and then I submitted a feedback form on the general Nothing Bundt Cakes website. I never received a response. At this point, I do not expect to receive a refund of my $81.70 for my unfulfilled order. I am just here to increase awareness for others. Do not associate with these thieves. Do not risk having a special celebration ruined by these unprofessional people. Clearly the Nothing Bundt Cakes brand and all of its representatives have...

Due the weekend snowstorm, I placed a call to this business on the morning of 01/11/25 to see if they would still honor and extend the time to claim the complimentary birthday bundtlet. It was explained to the young man I spoke to (no name provided) that I was unable to claim the cake on the last day (1/10) because their store was closed due to the snowstorm. I asked to speak to the manager so he placed me on hold. When he returned he told me that his manager told him to tell me that when the coupon expired there was nothing they could do. Again, the store was closed because of the snowstorm. Following what the manager told him, he proceeded to give me their company’s email address to further inquire as to what I should do. Again, I asked to speak to the manager and was told that he was busy. I visited the store and asked a young lady for the manager. I spoke to someone named Jacob who identified himself as being the manager. I explained my situation to him surrounding the complimentary birthday cake that I was unable to claim on the last day (1/10) because they were closed due to the snowstorm. I further explained that I called the store earlier this morning and requested to speak to him, but was told by way of another employee that he was busy. I told Jacob that at this point I was beyond getting a cake, that it was more about him not being able to take a 2-3 minute phone call to address a concern that I as a paying customer had that was troubling. Jacob said his reason for not taking my call was because he was baking a cake. I supported this business with my patronage for the past few years. One thing Jacob as a manager and Nothing Bundt Cakes as a whole needs to understand is this company would cease to exist were it not for me and customers like me that spend our money with this company. This is a basic, but very important concept. And it’s very apparent that Jacob doesn’t understand that concept. Jacob did not even make an attempt to resolve matters with me. In fact, he was quite dismissive. He could really use some training in how to have better customer relations and how to provide better customer service. As customer, I was made to feel like my business wasn’t valued. And that is without a doubt a recipe for a business’s decline. It was very clear he never gave a second thought to the idea of what he could possibly do to keep me as a customer. There was a time when the success or failure of a business depended upon word of mouth, but now we have the internet. Nothin Bundt Cakes you are not too big to fail. And for this reason, I will no longer support this business with my money and I strongly encourage others to...

I generally don't write reviews because I believe in giving a business a chance to correct a mistake or bad service. A good business rep would always try to remedy the situation and not cause any negative publicity to the business. However, Molly, at the Snellville location, doesn't think good customer service has anything to do with running a business.

So I bought my wife a cake for Mother's Day and the cake wasn't fully cooked. I called the store the next day and they referred me to a guy named Patel. I emailed him with my concern and he then told me to take the remainder of the cake along with my receipt to the store and ask for Molly. First I thought it was odd for him to ask me to take the part of the cake that we didn't eat to the store, but to each his own. I got to the store and asked for Molly and when she came out I explained the situation to her. She did not even apologize, she went straight into defense mode by telling me the cake wasn't undercooked because it is basically impossible for the cake to be undercooked in the location that I complained about. So she did not try to remedy the situation, I think she was too ignorant to do so.

Now after I left I called my wife and told her about what happened. She then called the store and spoke with Molly. Don't you know this dimwit told her that no other customer is complaining about their cakes but us. My wife then told her that we have been buying cakes their for years and even bought treats their this week for Teacher's Appreciation Day and had no problem. You would think after hearing that Ms. Molly would change her tone, but instead she got worse, lying to my wife that I was throwing a tantrum and stormed out the store. My wife then told her how unprofessional she was. My wife even told her she analyzes people's communication for a living and she was being rude. Molly's response was, "we are not analyzing anything here, I can give you a store credit, take it or leave it." So we left it...