Ashley Store — Local services in Snellville

I will never purchase furniture from Ashley ever! I purchased an extra large TV stand on 8/7. My sales associate Eric P. from the 2535 Piedmont Road Atlanta location has been no help. It seems that the customer service stops after you have made the purchase. The sales associate said the product was available for delivery on 8/11. I waited all day and finally called the customer service department only to be told that the product was damaged and will be rescheduled for 8/13. On 8/13 I received an automated phone call stating my furniture is on its way. On 8/13 again, my furniture was not delivered. Again I called the customer service department and was told it was backorder and showed a delivery date for 8/18 funny right? Well, 8/18 came and went and no furniture. Again, I called customer service it's now scheduled for 8/27. Well, surprise surprise no delivery. Please keep in mind that every time I call Ashley, I am on the phone for 30-50 minutes listening to absurd voice messaging. I have sent numerous text messages and have called my sale associate Eric P. Text messages on 8/13, 8/18, 8/22 and 8/28. I again called the customer service department and requested to speak with the store Manager at that specific location. My call was cold transferred to a Manager (Cal) in the Marietta location cell phone. Funny! After explaining to Cal what happened he stated that he will follow up and apologized profusely. Only then did I receive a text message from Eric P. stating he was sorry for the delay and that he's been trying to figure out what is going on with my order and that it is showing on the truck but it has been saying that for a week and that it may be a system glitch and that he will contact the warehouse asap to get this resolved. On 8/29 I followed up via text requesting an update, no response, 8/30 another text no response. I finally text him stating that it seems that he is unwilling to help me and that I a requesting a full refund and that I will no longer do business with Ashley. I got a response from him stating that there was nothing he can do. They have reached out to the warehouse and have not heard back from them. I did not respond. As of right now, I have been holding waiting to speak with the store manager for 1 hour and 7 minutes. It’s obvious that they don’t care and I guess I would be more forgiving if I received a follow-up call. Every time I called Ashley Furniture Store it’s valuable time I can never get back. Customer service should be the core of every business. There is absolutely no reason why I have to call and stay on hold for 30+ minutes to get a status update. I think going forward I will take my hard earn money to another furniture company that values...

This review is for my friend, Mahmuda Begum. I would give this store, and its customer no service, 0 stars if I had that option. Worst experience ever! Starting with Alex, salesman, who lied about calling within 72 hours for a complete return. He"forgot" to tell me that after it has been delivered, he has nothing more to do with it. Hey, he got his commission. The day it was delivered, a call was received asking if it was delivered and was I satisfied. I told her the furniture was not a good fit in my room. The next day, I called Alex to have it returned, and he told me I would receive a call or an email. I received neither. After almost a week, I called again and was told I would have to call the corporate office. They gave me the number to call and nobody answered. I called the store again and was given the same number, so I googled it. The associates of Ashley had given me the FAX number. While I was at work, my daughter called corporate and told them we wanted to return the furniture, and we needed it done quickly since we have a cat that might scratch it. The person made a note and said a call would be received. No phone call... I know shocking, right? Today I called and was told a technician would have to visit my house due to the furniture being damaged. Even after I told them it wasn't damaged, the person taking notes noted the message incorrectly. My daughter said we have a cat, and she was afraid the longer it stayed in the house it COULD be damaged. Now, the earliest a technician was available was April 25th. I went back to the store today to speak with the manager, and she just repeated exactly what corporate said. Then, she stated I could take pictures of the furniture and email them to corporate. Once they see there is no damage, they could approve the return today and schedule a pick up. When I restated what I heard her say, she backtracked and said with the pictures, the technician will not have to visit, but I can't say how long it will takes corporate to approve a refund and set up a pick up... maybe 2-3 days for them to approve the refund. There was no offer to have Alex apologize for his sales deception or any type of compensation for my time or the upset this has caused. Just, I'm sorry, but once it is delivered, it is out of our hands. Ridiculously unprofessional! DON'T SHOP HERE FOR...

I recently had the pleasure of shopping at Ashley Furniture, and I can confidently say that my experience was nothing short of outstanding. I would like to express my gratitude and commend the exceptional service provided by one of their salespersons, Nick Harris.

From the moment I stepped into the store, Nick Harris greeted me with a warm and genuine smile, instantly making me feel welcome. Their knowledge and expertise in furniture were immediately apparent as they guided me through the store, answering all of my questions with patience and attentiveness.

What impressed me the most was Nick's ability to truly understand my needs and preferences. They took the time to listen to my requirements, style preferences, and budget constraints, ensuring that I found the perfect furniture pieces for my home. Their recommendations were spot-on, and I appreciate their keen eye for design and attention to detail.

Throughout the entire process, Nick demonstrated a deep understanding of the products available at Ashley Furniture. They provided valuable insights into the materials, durability, and functionality of each item, enabling me to make well-informed decisions. I never felt rushed or pressured into making a purchase, which made the entire experience stress-free and enjoyable.

Moreover, Nick went above and beyond to accommodate my specific needs. They assisted me in coordinating delivery and ensured that the furniture arrived on time and in perfect condition. Their commitment to customer satisfaction was evident at every step, and it made a significant difference in my overall experience.

I must also mention the exceptional professionalism and friendliness of the entire staff at Ashley Furniture. The teamwork and positive atmosphere in the store were palpable, creating an environment that made me feel valued as a customer.

In conclusion, I wholeheartedly recommend Nick Harris at Ashley Furniture to anyone in search of top-notch service and expertise. Their dedication, knowledge, and incredible customer service skills made my shopping experience truly exceptional. I am thrilled with my purchases and am grateful for the positive impact Nick Harris had on my overall satisfaction. Thank you, Nick Harris, and the entire team at Ashley Furniture for a...