NATIVA Interiors — Local services in Solana Beach

I bought the most beautiful lamp for my home at Nativa. Their products are lovely and unusual. But more importantly it was the customer service I got from Claudio that Will make me a loyal customer. I ordered my lamp at the height of the Covid supply shipment problems but Claudio kept me regularly informed about the progress of my order every step. He was consistent, informed and really cared about his customer. It was a more difficult time for customer service representatives as the world was so uncertain. But Claudio’s dedication, accuracy, responsiveness and care from start to finish was the real prize at the end of our journey. I will tell my friends ..and oh by the way I am ordering something again.. just deciding the color! Thank you Claudio and I hope your company values and...

I purchased the Picasso table about a year ago—roughly $5000. I was applying (spraying) wood oil to clean the table and wiping it away. In two of the seams between the wood planks, the (wood filler?) became gummy and wiped off, leaving divots in the table. I contacted customer service for repair and they said they would have to send me a quote for repair, as it was clearly from “abrasive cleaning”. It wasn’t…There is also a wood knot at the edge of the round table that is not smooth. I didn’t send it back at time of receipt because we had already waited many months for it in the first place and needed a table. Just beware of...

Worst customer service and support ever. We bought a very expensive couch from Nativa. The footrest on one of the sections was bent. It took 4 months to get a replacement part and that part was also broken. Another 2+ months with no followup on 2nd replacement part. Apparently every replacement part has to come from Italy and they send it by slow boat. Throughout this, customer support has been non-existent. They only way to get updated on the status is to call them. They are very good at apologizing, probably because they have a lot of practice.

And still waiting for that replacement part 6 months after the...