Terrible quality of toys. I specifically asked the staff for tough toys and selected 2 based on their recommendations, and my dog ripped through it within 5 minutes (she’s a small, non-aggressive chewer who has never chewed through any other toys). I went to return them within 48 hours of the purchase, and they said they don’t have any policy for this, DESPITE the fact that their staff specifically recommended these. She offered 25% off replacement toys, which is a joke. Why would I want to spend more money on more cheaply made, overpriced toys?I’ve been a loyal customer for years and due to the staff’s poor recommendations and the manager’s lack of any type of customer service or attempt to make this right, I will never shop here again. I always try to support local, but experiences like this make me want to stick to larger companies that actually stand behind their products. Avoid this place at...
Read moreWe stopped in while they were having an adoption event and it was such a great time. Got to pet some puppies and learn about the rescue group, SPOT. A lot of unique brands I’ve never seen before (Buddybelt and Kenyan collars) and the customer service was the best. The ladies were so friendly and you can tell they really love dogs and working there. My dog loves the treats we got and the coconut ball is a hit. Will be back next spring...
Read moreLOVE this place! The price can be a little higher than a regular pet store because they curate quality products. But we keep coming back! The manager always has stellar recommendations for treats! And I gatta say it really helped us get through the initial puppy phase when we first brought our puppy home at 8 weeks! Our puppy is OBSESSED with all the treats and toys from here. Definitely...
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