StretchLab — Local services in Solana Beach

BUYER BEWARE!!!! Read the other reviews I am not the only client who has been poorly treated and miscommunicated with. I am very surprised that the owner, Angie Cohen, would be ok with putting someone like Dan Vyse in charge of her studios. He is EXTREMELY unprofessional, to the point that you can’t believe your ears! Imagine a business who’s sole purpose is to help you feel better but in all actuality is more interested in taking your money and then in return would blatantly disrespect you and act like it is all ok! Beware Dan gets defensive, and quick to do so I might add, when you call them out on the improper use of your credit card on file. They require you to place your card on file in the event you don’t abide by their policies, of which I was very conscientious of, but unfairly they also will use your card to charge sessions without your permission….and well before you even use the service…aka take your money and sit on it for weeks at a time before you even utilize the stretch service, doesn’t seem fair, particularly because that is NOT how it was explained when first signing up for stretch services. Very unethical. I would caution everyone to be very clear about their policies…otherwise they will charge with reckless abandon on your credit card!! Not exaggerating! It happened to me twice in one month, I even asked them to make a note on my account to not charge my card until day of service, which I was told was not a problem. I’m the perfect client I was paying the “rack rate” for each stretch no discounted membership, pretty invaluable you’d think! Only to be disrespected when you call them out on the misuse of your credit card. Very strange way to do business, unethical and a huge let down, but I suppose Angie is on board with it, because she has kept Dan around for a long time managing her studios. Only my personal opinion here but seems interesting each time this happened it was the end of the month, makes you wonder…..hmmm…trying to make a sales number? Good Luck with everything guys, I will definitely let everyone know that you all are...

Services, great. Ethics, not so much. Policies for canceling a membership are quite deceiving and met with pressure and loop hole policies to continue to take your money. The passive aggressive manager thought he was doing me a favor by saying "we want to avoid having to call collections". I simply feel bamboozled and taken advantage of.

For more background see email I sent, my hope is to protect current and future customers:

Following up from yesterday's call on April 12 with your shady manager which after the fact left me feeling taken advantage of, bewildered by a bait and switch tactic and left me paying for services that I do not want. Please see this entire thread starting from Oct. 5, 2021 note this was my 30 day notice of cancellation, followed by a confirmation email on Oct 6 stating "Your final billing date will be 10/28/21, and your final use date will be 11/28/21 " continuing to Feb 6 once again confirming my cancellation to Feb 7. I have spent SIX MONTHS trying to cancel - and today I see through your app that you have taken my new CC once again put on file for charges and received a Welcome email- the very opposite of what I want as a former customer who paid every single required bill on time. In addition your manager had the audacity to by a passive agressive threat to call collections if I didn't pay for another month(s) of services that I did not want. I will be stopping payment from my CC card company with emails texts and phone calls proving my case further more I have started a complaint with BBB and have taken the time to write reviews on multiple platforms (I have read other reviews from BBB and social platforms I am not the only one to be victimized which further proves my point) exposing your unethical ways of business practice in order to protect current and future customers.

Please stop harassing me with your poor customer service and money grabbing. If you care to do the right thing please cancel my payment from yesterday trick-tactic, take my CC and name out of your system and never...

I workout 4-5 times a week and have dealt with a ruptured L5 with Sciatic nerve pain for a majority of my life. Normally I keep the pain managed through regular chiropractic visits but recently I played a few rounds of golf which aggravated my injury and the pain has been bad since before the holidays. During this time I have not been able to work out and nothing I was doing (Chiro, foam roller, ice, heat etc) was working to release the pain. I opened a membership with StretchLab hoping to get some good results and went to a 25 minute stretch a few weeks back and things felt a little better but not that much. After speaking with Angie she recommended that I try a 50 minute stretch so they could focus on my problem areas. I arrange an appointment with Dru who talked through my injury/pain and really stretched the area. I got up from the stretch feeling better but not expecting things to be much different. I was wrong. Later that night as I was walking around my home I noticed that constant nagging pain down the back of my leg was faint at most. I woke up this morning and for the first time got back into another 60 minute bootcamp class. I'm not 100% yet but the depression that set in from being sedentary and not being able to workout feels like its going away and there is a light at the end of the tunnel.

Thank you Dru and StretchLab! I will be back soon for...